As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers. You will report directly to our Sr. Technical Support Supervisor, and you'll work out of our Louisville, Kentucky location on a Hybrid work schedule. Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization.KEY RESPONSIBILITIES
Provide expert technical support to customers, resolving complex technical issues
Serve as a subject matter expert in relevant technologies and products
Collaborate with cross-functional teams to develop and implement technical support strategies
Lead and mentor junior technical support professionals, providing guidance and support
Stay updated with industry trends and advancements, and provide recommendations for improvement
Contribute to the development and improvement of technical support processes and tools
Establish and maintain strong relationships with key stakeholders, including customers and internal teams
Participate in customer meetings and provide technical expertise and guidance
Product Entry into Service process to verify readiness of launch
Test product before going to market (Beta Testing)
Work with Tech Publication to confirm marketing Publications are correct and align with offering
Create Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions.
YOU MUST HAVE
4+ years of proven experience in technical support or a similar role
Expertise in relevant technologies and products
Strong problem-solving and analytical abilities
Excellent communication and interpersonal skills
Ability to effectively manage and prioritize multiple projects and tasks
Experience in mentoring and leading a team
Strong customer focus and commitment to customer satisfaction
WE VALUE
Bachelor's degree in Engineering or a related field; Master's degree
Previous Access Control Experience
Expert technical knowledge and subject matter expertise
Strong leadership and mentoring skills
Ability to drive innovation and continuous improvement
Results-oriented approach and ability to meet business objectives
Excellent problem-solving and decision-making abilities
Strong business acumen
Ability to build and maintain strong relationships
Microsoft Server and Windows OS (7, 10, 11) Experience at a high level
Group Policy management, Work groups and Domain knowledge
Virtual Machine management
API Integration experience
MS SQL Server Experience
Strong Networking Skills
Active Directory
Networking Protocols
IIS and SSL experience
Working within Network Firewalls and port management
.net application
Installing and Uninstalling software and troubleshooting failures
Web and Mobile app experience
Low voltage Wiring
BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information click here.The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. https://benefits.honeywell.com/ABOUT HONEYWELLHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. https://www.honeywell.com/us/enTHE BUSINESS UNITHoneywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. https://buildings.honeywell.com/ Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
