ABOUT THIS POSITIONThe Trading Partner Support Analyst is responsible for researching and contacting our Trading Partners on the behalf of our clients to assist in the resolution of cases. This role will provide resolution to customer inquiries regarding rejections by researching intermediary and payer reports.WHAT YOU'LL DO
Demonstrate effective written and verbal communication skills
Receive cases that require additional research and trading partner contact
Assist clients with issues that require trading partner intervention
Provide resolution to customer inquiries regarding rejections:
Research intermediary and payer reports
Make outbound calls and emails to intermediaries and payers
Research inbounds customer files
Research outbound payer files
Develops working knowledge and understanding of resources:
Knowledge Base
Implementation Guides
X12 Viewer
UB04 Manual
WHAT YOU'LL NEEDBuild positive rapport with the following:
Clients
Internal departments
Trading Partners
Communicates well within department and with other departments
Strives to meet and exceed Service Level Agreements
Ability to effectively prioritize and execute tasks in a high pressured environment
Critical thinking skills
Team oriented
Performs miscellaneous job-related duties as assigned
ABOUT WAYSTARThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.WAYSTAR PERKS
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Category: Customer SupportJob Type: Full timeReq ID: R2493
