Job Title: Customer Service RepresentativeJob DescriptionWe are seeking a dedicated Customer Service Representative to join our growing company. You will be responsible for handling calls, emails, and other requests from patients and healthcare providers, ensuring excellent service and meeting service level goals. This role offers opportunities for growth and the potential for permanent hire based on performance.Responsibilities
Answer calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals.
Handle 65 incoming calls and 75 outbound calls per shift.
Accurately and completely capture information and update systems appropriately.
Provide availability, tracking, and shipping information for patient’s medication as needed.
Assist new and returning patients with their application process for services.
Essential Skills
High school diploma or GED.
High volume call experience.
KY pharmacy license before starting.
Additional Skills & Qualifications
One year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field.
Work EnvironmentShifts available: 8:00-4:30, 8:30-5:00, 9:00-5:30, 10:00-6:30, 11:30-8:00. This is a desk job in a closed-door pharmacy, talking to patients and providers on the phone. Calls are auto connected, so you will be on the phone constantly. There is a three-week in-person training from 8:30 AM to 5:00 PM. The dress code is business casual during training, then transitions to more casual attire.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
