Vice president of operations is an experienced operations executive who has generated significant impact through the strategic and tactical direction. This position will direct and develop director-level department heads in achieving strategic objectives while maintaining and developing our HEART driven culture. Specifically, this position:Manages successful implementation of workforce services contracts assuring all contractual commitments are met or exceededBuilds relationships with team members so operational goals are understoodEnsures staff have the tools and resources to align behavior to organizational outcomes with the goal of exceeding customer expectations;Must ensure compliance with federal, state, and local laws as well as Workforce Services policies and procedures Responsible for maximization of project funding streams and operating within funding guidelinesEstablishes and maintains positive working relationships with the funding source to optimize funding, customer satisfaction and community relationsStrategically participates in organizational growth by partnering with other leaders to identify target areas Assures that all staff are trained and meet performance standards as outlined by the contract - Reports directly to the President of Workforce Services Oversee all aspects of workforce services contract agreementsDrive operational excellence in performance, customer relations, financial management and human resourcesDevelop, coach and supervise Regional and Project DirectorsAnalyze, evaluate and implement processes to improve operational outcomesBuild, maintain and enhance excellent funder relationships and respond to local priorities - Develop and maintain linkages to community resources to further program goals and enhance the success of job-seeking and employer customersCustomer Satisfaction/ Develop and maintain a strong working relationship with the funding sourceProvide directs with training and development opportunities. Managing multiple business development initiatives and growth opportunities while simultaneously demonstrating a focus on follow-up, customer satisfaction and accountabilityMaintaining relationships with clients by providing support, information and guidance, and researching and recommending service solutionsMaintains current data on market area, competitors, and marketing strategies - Participates in strategic planning and the analysis for acquiring new business in conjunction with the Workforce Services business plan.Participates in national, regional, and local programs as requested to promote professional growth and understanding of Workforce ServicesParticipates in the quality and performance improvement process of all Workforce Services programsPromotes positive public relations with potential customers, as well as, business and community partnersPosition often requires heavy and extensive travel as based on business needs up to 75% of timeOther duties as assigned
