OverviewWhy We Need Your Talents:With our rapid projected expansion, the Live! Casino and Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.Guest Services Assistant Shift Manager oversees shifts Guest Service Supervisors and Guest Service Representatives consistent with internal controls, policies and procedures while ensuring service standards are consistently met.ResponsibilitiesWhere You'll Make an Impact:
Supervises and leads Guest Services Leads and team members on assigned shift.
Ensure the guest experience is flawless on the slot floor and Live! Rewards Players Club while proactively communicating and coordinating with all department to solve service, technical and operational problems.
Assists with the planning, set up and execution of contests and promotions, while taking ownership for the success for the marketing event.
Assists Guest Services team members as needed with the payment of slot machine jackpots and machine malfunctions.
Proactively address and respond to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
Ensure potential guest detractors are proactively addressed before negatively impacting the overall guest experience.
Ensures labor standards are being met while staying within budgetary guidelines and balancing the needs of the gaming floor on assigned shift.
Writes and submits shift and other reports required to document shift activity.
Ensures cross shift communication is consistent and accurate.
Complies with all internal controls and procedures related to departmental operations. Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the State Gaming regulations.
Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
Ability to extend complementary services in accordance with the approved comp matrix.
Follows, processes and programs to effectively control and reduce loss time injuries.
Participates in the management of departmental financial performance, process and controls.
Performs other duties as assigned.
Skills to Help You Succeed:
Must be proficient with all Microsoft software products.
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems.
Ability to perform assigned duties under frequent time pressures.
Broad variety of tasks and deadlines requires an irregular work schedule.
Ability to perform assigned duties in an interruptive environment.
Accuracy in completing assigned duties in a timely manner.
Ability to work in a high energy casino environment exposed to bright lights and noise.
Ability to work in a smoking environment.
QualificationsMust-Haves:
Three (3) to five (5) years of experience within the Slot department or gaming areas of a casino.
One (1) to three (3) years of experience as a supervisor.
A four (4) year degree in related fields or equivalent work experience.
You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Lives operating standards.
Physical Requirements:
Casino is large and requires ability and energy to move about it with a true sense of urgency.
Sitting 25%
Walking 60%
Standing 15%
Keyboarding 25%
Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
