Company Background:
Focused Solutions, LLC, is in search of an Office Assistant/Scheduling Coordinator for our Managed Behavioral Health Practice in Columbia, MD. To apply please submit resume for review. No interviews will be offered without a resume submission.
Focused Solutions, LLC is a growing Company with locations in Maryland, Kentucky, Tennessee, Virginia, North Carolina, and Washington, DC offering private mental health therapy.
We contract with multiple Behavioral Health Organizations (BHO) and Employee Assistance Programs (EAP) to provide contracted services and promote wellness for organizations, individuals, and families. Focused Solutions is an expert in workplace well-being and provides organizational consultation services to corporations. We are an innovative company, privately owned, and operated. Our motto is “Client First,” and we offer services that are both effective and caring.
What we offer:
Full Time (exempt position)
9am-5pm Mon-Fri
Medical, dental and vision
Simple IRA match
Life insurance
PTO and Holidays
A supportive, purpose-driven environment with opportunity to learn and grow
Hybrid opportunities after probation period
The Office Assistant’s responsibilities include working at the front reception desk and providing companywide (for all locations) administrative support. The Office Assistant will work closely with the Office Managers and other Leadership to assist both clients and Contracted Providers. Focused Solutions LLC offers a comfortable and flexible work environment.
Responsibilities/Duties
Responsible for greeting clients at reception, over the phone and via email requests
Answer phones, check and respond to all voicemails.
Must be able to work in office
Respond to all email requests from both clients and providers
Schedule all first-time appointments.
Obtain necessary demographic/insurance information from clients.
Verify insurance benefits and enter information into the company’s dedicated Electronic Medical Record (EMR) application.
Update client information as necessary in the EMR
Reports security concerns, notifying appropriate personnel and authorities as needed.
Prepare supply orders for approval
Order and stock all office/kitchen/cleaning supplies.
Maintain a tidy office environment including waiting area(s), kitchen, therapy offices, administrative space, etc.
Provides companywide administrative support to Focused Solutions’ Leadership Team as needed.
Ensure that the main lobby of the facility is maintained, and appropriate marketing materials prominently displayed.
Maintain a professional work environment to assist with calm climate for the practice
Assist with updating the company website and ordering promotional materials.
Assist with credentialing, paneling, and attestations/verifications.
Assist with processing credit card payments.
Assist with claim denial follow up.
All other tasks as assigned
Required Skills
Ability to work independently with minimal supervision.
Strong organizational skills.
Must be detail oriented.
Adapts quickly in a fast-paced environment
Strong interpersonal and written communication skills.
Ability to communicate effectively with tact and courtesy.
Thorough knowledge of Microsoft 365 Office software package.
Thorough knowledge of Doc U Sign document sign.
Ability to lift to 20 pounds.
Ability to respond in a timely manner to email and/or phone requests
Thorough knowledge of phone systems.
Reliable team member with a strong work ethic
Critical thinking skills
Problem solving abilities
Required Experience
Minimum 1 year office support experience. Healthcare office experience is a plus.
Required Education
High school diploma or GED equivalent required. Associate degree preferred.
Details
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Job Types: Full Time Employee
Pay: $40K per year
Schedule:
Full time
Monday through Friday 9am-5pm
Application Question(s):
Position is being offered to Maryland Residents only.
o Do you reside in MD?
o Do you have reliable transportation?
Work Location: Columbia, MD Office
EQUAL EMPLOYMENT OPPORTUNITIES:
Focused Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Focused Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
