Must have Active Secret Clearance in order to be considered.
Job Overview: The main function of a field service technician is to install, maintain, and repair products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.
Job Responsibilities:
Installs, upgrades, and removes products ensuring coordinative engineering field change.
Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
Completes system programming and optimization as part of the installation process.
Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.
Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
Travels frequently to customer sites in performance of duties.
The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
The employee must lift and/or move up to 50 pounds.
Update knowledge and skills to keep up with rapid advancements in computer technology.
Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
Analyze user needs and recommend appropriate hardware.
Required Skills:
High School Diploma or General Equivalency Diploma (GED).
2+ years of experience in customer service or related experience.
A+ce Certification (could accept Network+, Security+ or CISSP)
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
Strong ability to work independently and manage one's time.
Strong mentoring skills necessary to provide support and constructive performance feedback.
Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
