Description We are searching for a dedicated Customer Service Representative based in Amherst, Massachusetts. This role operates within the call center industry, and it provides an opportunity for long-term contract employment. You'll be a crucial part of our team, handling inbound calls, delivering exceptional customer service, and managing data entry tasks. Candidates who are bilingual in Spanish are strongly encouraged to apply.Responsibilities: Answering inbound calls in a timely and professional manner. Providing excellent customer service to all callers, addressing their inquiries and resolving their issues. Utilizing data entry skills to update and maintain customer information in the system. Managing customer service tasks in a call center environment. Handling email correspondence with customers efficiently and professionally. Balancing inbound and outbound calls to ensure all customer needs are met. Proficiently using Microsoft Excel and Microsoft Word for data management and communication purposes. Accurately entering customer orders into the system. Scheduling appointments as required, ensuring a smooth and efficient customer experience.Requirements Proficiency in answering inbound calls and managing both inbound and outbound calls Experience in call center customer service Strong customer service skills Ability to perform data entry tasks accurately and efficiently Proficiency in email correspondence Familiarity with Microsoft Excel and Microsoft Word Experience in order entry Ability to schedule appointments effectively Strong communication and interpersonal skills Ability to multitask and manage time effectively High level of accuracy and attention to detail Ability to work in a fast-paced environment Must have a customer-centric mindset and problem-solving skills Strong organizational skills and ability to prioritize tasks Ability to work independently and as part of a team Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
