Description We are offering a long-term contract employment opportunity for a Bilingual Customer Service Representative in Amherst, Massachusetts. This role is critical in our call center environment, where you will be tasked with processing customer applications, maintaining customer records, and resolving customer inquiries. Responsibilities: Manage inbound customer calls and provide exceptional customer service Accurately process customer credit applications and maintain customer records Handle data entry tasks and ensure all customer information is up-to-date Schedule appointments and manage customer account monitoring Utilize Microsoft Excel and Microsoft Word to track customer interactions and report on customer service metrics Manage both inbound and outbound calls to resolve customer inquiries and issues Maintain a high level of professionalism and patience when dealing with customers Utilize email correspondence to follow up with customers and resolve any outstanding issues Process order entries accurately and efficiently Collaborate with other team members to improve overall customer service delivery Requirements Proficiency in both spoken and written English and another language Prior experience in a customer service role, preferably in a call center Ability to handle both inbound and outbound calls efficiently Demonstrated skills in data entry and order entry Proficiency in Microsoft Suite, especially Microsoft Excel and Word Experience in handling email correspondence in a professional manner Ability to schedule appointments accurately Strong interpersonal skills, with the ability to build relationships with customers Problem-solving skills and the ability to handle customer issues effectively High level of accuracy and attention to detail Ability to multitask and work in a fast-paced environment. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
