Position Overview:The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience, we are happy to teach you!Duties and Responsibilities:
Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
Build and maintain a thorough knowledge of Zelis Payments products and solutions.
Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
Maintaining scheduled adherence and remaining productive throughout your given shift.
Ability to consistently meet monthly stat expectations and attendance goals.
Maintain and display a positive attitude.
Professional Experience and Qualifications:
Passion for customer service and helping people
Excellent telephone etiquette and verbal communication skills
Proficiency in problem-solving and basic troubleshooting
Computer proficiency and technical aptitude
Attention to detail
Consistent and reliable
Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
Demonstrated resilience and resourcefulness in customer service situations
Education:
Bachelor’s degree or equivalent work experience
Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis. Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
