The Opportunity:The Customer Implementation Associate plays a key role in guiding new customers through onboarding and implementation of Sertifi and Flywire solutions. This role supports the transition from sales to live usage by delivering structured training, reinforcing best practices, and helping customers build strong foundational workflows. By driving consistency, efficiency, and flexibility in how solutions are introduced, this role sets the foundation for successful customer outcomes across day to day operations.Challenges You’ll Tackle:Support new customer onboarding by guiding clients through initial setup, training, and implementation of Sertifi and Flywire solutionsDeliver both scheduled and ad hoc trainings to educate customers on best practices, core functionality, and efficient workflow usageAnswer customer questions, provide resources, and help customers become confident navigating and using the platformAssist in transitioning customers from onboarding to a stable live state using tools such as Salesforce and ChurnZeroRespond to customer inquiries through direct communication, resolving routine questions and escalating more complex issues as neededMaintain accurate and detailed documentation within Salesforce, including project steps, customer pain points, and key interactionsCollaborate with internal teams including Sales, Customer Success, Product, and Engineering to support customer outcomes and remove blockersFollow established standard operating procedures to complete setup tasks and troubleshoot issuesSupport ad hoc onboarding and implementation initiatives to improve efficiency and executionActively ask questions, execute assigned tasks, and demonstrate a willingness to learn and adapt in a fast changing environment
 
