JOB SUMMARY The Director of Constituent Services is the key contact and manager for constituent assistance for a Senator’s district. In collaboration with, and at the direction of the Senator and Chief of Staff, the Director of Constituent Services acts as a liaison with federal, state, and local entities and utilizes a variety of strategies, tools, and skills to resolve constituent problems and facilitate the delivery of public services. The Director of Constituent Services reports to the Chief of Staff. JOB DUTIES AND RESPONSIBILITIES Primary Duties and Responsibilities: Receive and respond to constituent requests for help resolving problems orfor assistance in receiving services, products, or benefits from federal, state, local or private-sectorproviders. Communicate across municipal, state, and federal agencies, advocacy groups, and local and statewide organizations to address constituent concerns andproblems. Maintain up-to-date records and tracking of constituent contacts and caseworkfiles. Provide constituents with regular casework progressupdates. Maintain relationships with legislative liaisons in federal, state, and local agencies and officesfor facilitation of constituentcasework. Prepare and draft letters, citations, resolutions, and other documents for constituents and specialevents. Routinely report constituent workload progress, trends, issues, opportunities and problems to theSenator and Chief ofStaff. Other Duties and Responsibilities May Include: Schedule, plan, and coordinate district meetings and events for the Senator. Coordinate citations given by theSenator. Research legislation and budgetissues. Assist with general administrative duties: answering phones, ordering supplies, sortingmail. Train, supervise, or participate in the hiring of office staff orinterns. Attend district events with the Senator or on their behalf. Perform other duties asassigned. MINIMUM QUALIFICATIONS: 1. One to two years of college or technical school and at least 1 year of relevant experience, or any of the following combinations of education and experience: 1. Bachelor’s degree; or 2. At least 3 years of relevant work experience. 2. Basic understanding of state government operations and the legislativeprocess. 3. Demonstrated experience and competence working with basic computerized officeapplications including word processing, email, spreadsheets, and socialmedia. 4. Excellent oral and written communicationskills. 5. Temperament to communicate with a variety of personalities in a tactful, positive, and professional manner. 6. Ability to think critically and work both independently and as part of a team. 7. Ability to produce quality work under pressure and in a fast-paced environment. 8. Ability to maintain a flexible schedule including working extended hours, possibly on nights and weekends. /The Senate’s total compensation package features an outstanding set of state employee benefits for eligible employees which you may consider towards your overall compensation, including, but not limited to:/ /75% state-paid medical insurance premium/ /Reasonable Dental and Vision Plans/ ///Flexible Spending Accounts and Dependent Care Assistance programs/ /Low-cost basic and optional life insurance - Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan/ /12 paid holidays per year and competitive Sick, Vacation, and Personal Time/ /Competitive Senate-sponsored parental leave - Tuition Benefit for employees and spouses at state colleges and universities/ /Long-Term Disability and Extended Illness program participation options/ /Employee Assistance Programs - Professional Development and Continuing Education opportunities/ /Qualified Employer for Public Service Student Loan Forgiveness Program/ /The Massachusetts Senate is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religious creed, national origin, ancestry, disability, gender, gender identity, sexual orientation, genetic information, pregnancy, military, and veteran status, or any other characteristic protected under applicable federal, state, or local law. Our goal is to be a workforce that is representative, at all job levels, of the diverse commonwealth we serve, and women, minorities, veterans, and persons with disabilities are strongly encouraged to apply./ Job: Administrative Services Organization: Senate Title: Director of Constituent Services - Office of Senator Lovely Location: Massachusetts-Boston - State House Requisition ID: 240006EE
