FedNow Head of Service Management, Assistant Vice President
The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.
The Head of Service Management reports to the Head of Business Operations and will be responsible for developing and implementing the tier 3 service management and monitoring, as well as the business continuity model for the FedNow service. The Head will oversee the design and implement the monitoring strategy for the health and performance of the service, incident and exception management processes and disaster recovery processes to ensure a high availability service and day-to-day operational procedures.
What will be expected of you