The Opportunity:The Senior Specialist, People Operations is responsible for delivering accurate, compliant execution of employee lifecycle processes globally, with primary operational ownership across the Americas region (US, Canada, and Mexico), while operating against defined service levels in a high-volume environment.
This role acts as the operational nexus for data integrity, process consistency, and audit readiness within Workday and related People systems. Operating with a high degree of autonomy, the individual manages complex cases, enforces standards, mitigates risks, and advances process improvements, leveraging automation and AI-enabled solutions to enhance efficiency, strengthen service delivery, and enable the function to operate at greater scale and impact.
Key Responsibilities
1) Employee Lifecycle ExecutionExecute end-to-end employee lifecycle transactions (hires, changes, terminations), ensuring accuracy, timeliness, and proper documentation in WorkdayMaintain consistency and standardisation across lifecycle processes within the Americas regionIndependently manage complex and non-standard cases, including policy and system exceptionsSupport operational activities related to employee mobility, including system transactions, documentation, and process coordination in partnership with the Global Mobility team2) Employee Data & Downstream AccuracyOwn the accuracy, completeness, and integrity of employee data within Workday as the system of recordEnsure employee data impacting downstream processes (e.g. payroll, compensation, reporting, benefits) is accurate, complete, and timelyIdentify and resolve data discrepancies before downstream impact (payroll, reporting, compliance)Partner with Payroll, Finance, and other stakeholders to investigate and resolve data-related issuesExecute and validate compensation-related transactions with strict adherence to data accuracy and process controls3) Benefits & Policy AdministrationSupport regional benefits programs in partnership with the Global Benefits COE and external vendors, ensuring accurate system configuration and alignment of employee data in WorkdayExecute People policies and procedures with precision, ensuring consistent application across jurisdictionsMaintain strong working knowledge of labor laws and regulatory requirements across the Americas region4) Quality, Controls & GovernancePerform quality assurance checks on transactions and documentation to ensure adherence to defined standardsAct as a key control layer for People processes, ensuring accuracy, consistency, and complianceServe as an escalation point for complex operational matters and high-risk employee lifecycle transactions across the regionSupport regional and global internal and external audits (including SOX) through accurate and well-maintained recordsIdentify systemic risks, control gaps, and operational inconsistencies, driving corrective actions and sustainable resolution5) Process Improvement & AutomationAnalyse root causes of recurring issues and implement scalable process enhancementsDrive workflow optimisation initiatives to reduce manual effort, improve throughput, and strengthen service deliveryLeverage system capabilities and AI-enabled solutions to improve efficiency, accuracy, and user experience6) Cross-Functional Partnership & Service SupportPartner with Global People and cross-functional teams to ensure coordinated execution of employee lifecycle activitiesAct as a key point of contact for employee lifecycle inquiries, ensuring timely resolution or appropriate routing to specialist teamsContribute to regional and global initiatives that strengthen People Operations scalability, effectiveness, and consistencyProvide guidance and quality oversight across complex cases and regional processes
 
