Overall Job Summary: The Store Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. The Store Manager will ensure to have the Best Team and support their development, as well as work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership. The Store Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.This position reports to our Area Sales Manager and has the following direct reports: Store Visual Manager (based on volume), Department Manager, Department Supervisor (based on volume), Visual Merchandisers (based on volume) Cash Office Responsible (based on volume), and Sales Associate.Your Day to DaySales and ProfitRegularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize resultsEnsure store operations, H&M standards, and best practices are followed including proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, Tasks, and Routines, etc.) and excellent customer service keeping within the sales budget of allocated hoursTogether with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on sellingEnsure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordinglyActively prevent loss together with Store Team and ensure that all appropriate Audit guidelines are being followedActively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, and price changesPeople and TeamsOversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practicesEvaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups, and take actions to improve performance to support the business needsEnsure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store goals through daily Store Meetings and weekly/monthly Leadership MeetingsEnsure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all timesStrengthen our Company Culture by promoting feedback in our daily work and coach the Store Team to do the sameFinancial AccountabilitySales and profit responsibility for the storeAccurate recording of sales figures and hours
