The Encore Boston Harbor Employee Services Representative is a member of the Employee Services team.The Emplpoyee Services Representative staffs our team member facing HR Concierge and is the first point of contact for all HR questions including but not limited to benefits, policies, how to access the self-service portal, and payroll.  JOB RESPONSIBILITIES:   Deliver and maintain a maximum level of property-wide service and satisfaction to all team members. Deliver exceptional and timely internal service and respond directly to employee requests via the HR Concierge.Provide employee self-service portal support including login troubleshooting and basic navigation.Distribute employee badges, ID cards, MBTA passes and parking passes for team members.Professionally and accurately respond to questions regarding policies, benefits, payroll, and any other HR related matter.Assist team members with making appointments with Employee Relations.Liaise with Shared Services in Las Vegas for Benefits and Payroll to ensure that a high level end user experience is maintained for all property team members.Troubleshoot and provide functional support to maintain service levels while referring employees to appropriate departments as needed.Develop a working knowledge of HR policies and procedures in order to provide policy and procedural guidance and interpretation.Provide professional, tactful and discrete communications when handling sensitive and/or confidential information whether responding over the phone, in email, or in face to face team member interactions.Analyze data and prepares charts/graphs to display resultsContribute to any Human Resources related projects as requested.Adhere to all Encore Boston Harbor core values and property and department standards.Follow all applicable internal policies, federal and state laws, rules, regulations and controls property wide. Balance multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Work with safety as a priority and follows department and company safety standards.Maintain relevant knowledge of industry through continuing education and training.Perform any other job-related duties as assigned.
