The Encore Boston Harbor Manager – Promotions will manage the daily operations of the Promotions Department. Responsibilities include but are not limited to: the development and communication of promotional and special events programs and schedules for the property and interfacing cross-functionally to ensure coordination and success; maximizing opportunities for departmental and company success including promotional profitability, flawless promotion and event execution, developing team member training opportunities, open and timely cross-functional communication, etc.; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the daily operation, guest satisfaction, and employee satisfaction for the Special Events & Promotions Department.  JOB RESPONSIBILITIES:   
    Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.  
    Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
    Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. 
    Manages the performance of team members under his/her area of responsibility.
    Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.  
    Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.  
    Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
    Creates and distributes all special event and promotional-related materials including, but not limited to, promotions fact sheets, regulatory communications, guest-facing promotions details, team member schedules and support documents, proof of promotional testing, etc.
    Assists with the execution of events and promotions including, but not limited to, kiosk builds and testing, assisting guests with the participation in promotions, completing paperwork for prizes/awards, communication of pertinent information in a timely manner to other departments, etc.
    Coordinates with other departments to ensure collateral, signage, decorations, and other materials for promotions and events are on brand, displayed correctly throughout the event or promotion, and communicated with the departments in a timely manner.
    Responsible for hiring, performance management, and employee engagement within the department.  Provides training opportunities, including managing the onboarding process, constructive and positive feedback at all levels.  Creates a motivating environment.
    Determines staffing needs for special events and promotions and creates monthly schedules accordingly.
    Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Effectively manages internal and external guest relations, most of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate and in a timely manner.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Maintains composure and critical-thinking skills in times of high-pressure with a focus on problem-solving. 
Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
