Description Client is seeking 3 Level 2 Technical Support to backfill a current FTE going on paternity leave. This individual will provide IT support for onsite employees and escalations from L1 services desk for clients remotely.On a daily basis will be finding fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.Desired Attributes and Experience:-Customer service mentality-Strong organizational and time management skills-Excellent verbal and written communication skills-Strong interpersonal skills-Reliable-Solid understanding of computers, networks and software-Experience using MS Office applications: Word, Excel, Outlook-High attention to detail-Previous experience with ServiceNow or other ticketing system-Experience managing a ticket system for a team, assigning tasks and requests to the appropriate teams according to workload-Ability and willingness to work in a high-pressure environment-Ability and willingness to work in a collaborative team environment-Ability and willingness to quickly learn new technology and software-Ability to lift 50 lbs.Responsibilities and Duties:-Install and configure hardware and software-Respond to tickets in accordance with SLA guidelines-Record, track, and document the help desk request problem solving process including actions taken through to the final resolution-Respond in timely manner to requests and issues-Repair and replace equipment as needed-Provide onsite and remote support to end users-Assist in AV setups as needed for meetings-Set up new workstations for users (deploying equipment, checking over account setups).-Heavy use of Windows and Mac OS devices-Ability to work in Active Directory-Test new technology-Create documentation for staff for training purposes-Employee endpoint support and troubleshooting-Laptops-Tablets-Mac (if applicable)-Mobile device support and troubleshooting-Corporate and bring your own device ("BYOD")-Single sign-on/multi-factor authentication support-Printer, Wi-Fi and VPN support-Collaboration software support-Active Directory ("AD")/Azure (if applicable) account administration and support-Resolve escalation of Tier 1 support tickets-Microsoft Office 365 account administration and support -Learning Management Systems ("LMS") support -Veeva support and troubleshooting -Adobe suite Requirements Active Directory, Microsoft Azure, MS Office 365, Mac OS Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
