Job Descriptions:Under the direction of the Wire Transfer Room Team Leader, performs all required functions in accordance with regulatory compliance guidelines with Deposit Operations and special focus on Wire room activities. ESSENTIAL DUTIES & RESPONSIBILITIES
Processes incoming wire transfers received through the Bank’s wire system with a high degree of accuracy and within established guidelines.
Processes entries for incoming foreign wire transfers received through the Bank’s correspondent relationships.
Processes outgoing domestic and international wire transfers in U.S. Dollars and/or foreign currency submitted through the Bank’s wire system with a high degree of accuracy and within established guidelines and limits for commercial/consumer customers.
Processes foreign currency outgoing international wires for branches through the Bank’s wire system.
Handle incoming calls and perform callbacks with contact center technology and comply with the Customer Authentication Standards of the bank to properly authenticate/verify the identity of a customer. Confirm wire transaction details and authenticity of transactions. Works directly with branches, business units and commercial/consumer customers to resolve exception items and aid with payments as needed.
Contact customers and/or branch personnel in response to unusual or suspicious activity. Work with other department team leaders on cases and escalate any concerns accordingly including fraudulent transactions to management and the Fraud and Loss Prevention Manager.
Keep abreast of industry scams, fraud trends, and evolving security risks to prevent wire fraud losses to the bank and customer.
Processes wire service enrollments for consumer online banking customers through the online banking platform.
Processes accurate services messages and respond accordingly to service messages to rectify or escalate through the Bank’s wire system.
May perform daily processing for Society of Worldwide Interbank Financial Telecommunications (SWIFT) messages.
Research and resolve any exceptions or quality review issues with wires and payments.
Perform end of day balancing with the Bank’s wire system and the Federal Reserve.
Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist.
Actively involved in bank projects, enhancements and implementation of products and services.
Create monthly and daily system reports for review, follow up and communicate outstanding issues on a regular basis.
Handle payment investigations and provide written documentation when necessary.
Update workflows, procedures, policies, FDICIA guidelines and risk assessments.
Monitor Wire Room/Outlook emails throughout the day to respond to inquiries and requests in a timely manner.
Assist with other areas of Deposit Operations on an as need basis including implementation of any products and services, special projects, as well as establishing and maintaining procedures.
Assist with training and product knowledge as required.
Attend meetings.
Perform additional duties as requested, needed or assigned.
Maintains good punctuality and attendance to work.
Required Experience:JOB REQUIREMENTS
Ability to manage multiple tasks at one time with high-risk functions associated with daily deadlines, high transaction volumes, and large transactions amounts.
Demonstrate and promote high ethical standards and behavior.
Ability to provide excellent customer service and provide timely responses to internal and external customers.
Strong problem-solving skills to provide timely responses to internal and external customers.
Ability to work well under pressure and maintain a professional manner at all times.
Ability to work effectively in a team environment and collaborate with others.
Ability to perform job responsibilities with minimal supervision.
Ability to adapt and embrace ongoing changes and learn new technology/processes.
Strong computer and technical skills using Microsoft Windows and MS Office applications – excel, word and Outlook
Strong organizational, planning and time management skills.
Keen attention to detail.
Fluent in written and verbal English communication skills.
Candidate will be required to cover another shift pattern of the other associate when deemed necessary.
Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed.
Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Continuous learning & development, and Do the Right Thing)
EDUCATION & EXPERIENCE
Two plus years in wire transfer operations and banking experience highly preferred
Two plus years of customer service experience preferred
High school diploma or equivalent required
Associate or bachelor degree preferred
Knowledge of banking, payments and Wire Operating Rules preferred
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well. At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.Keyword: Deposit OperationsFrom: Needham Bank
