This is a hybrid role in our Newton, MA office.The Delivery Systems Administrator is responsible for managing the roadmap and the day-to-day operations of project management/delivery systems such as Microsoft ADO, Jira, Monday.com and Planview PPM Pro. The ideal candidate will have previous experience administering Agile project management/delivery tools, maximizing tool functionality, developing enhanced BI/Analytics, troubleshooting and leading project management tool implementations.The incumbent will be a creative self-starter able to recommend creative, user friendly, technical solutions to support Agile delivery best practices. The Delivery Systems Administrator will work closely with Tool vendors, Scrum Masters, Product Managers, Project Managers, Release Train Engineers and other supporting IT SMEs (infosec, infrastructure, etc) to ensure that delivery systems yield maximum value with minimum technical and business risk.What you will be doing:
Project Delivery Systems Administration and Leadership
Lead use of Microsoft Azure DevOps and project management tooling ecosystem across product and engineering teams
Plan and executive a comprehensive roadmap strategy for Microsoft ADO, Microsoft Project, Jira, Planview PPM Pro, and Monday.com
Manage Supporting day-to-day project management tooling operations
Design and develop enhanced executive and delivery team dashboards and reports
Develop and deliver training to Agile delivery teams
Collaborate with Agile delivery teams to align tool with delivery methodology
Collaborate with vendor partners and internal IT partners to design and put in place effective solutions
Monitor and troubleshoot application environment to minimize business downtime
Lead and execute testing of fixes and new features
Stay up to date on the latest technologies and best practices
Agile (SAFe/Scrum) Skills
Understand Agile (SAFe/Scrum) delivery methodologies
Understand Scrum and Kanban board management best practices
Understand metric best practices (Velocity, Burndowns, WIP Limits, Cycle Time, Lead Time, etc.)
Communication
Lead system roadmap strategy reviews
Communicate system changes to end user population
Ensure that feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams and project plans to give business leaders the confidence that they are being heard and that their needs will be met
Serve as a communication bridge between product and developers to facilitate understanding of initial requirements, questions, and changes across these groups.
Resolve and/or escalate issues in a timely fashion
Understand how to communicate difficult/sensitive information tactfully for business and technical audiences
What we hope you bring to the role:Bachelor's Degree in Engineering, Technology, Business, or related field - Required3 years of Experience working in Agile-based product development organizations - Required1 year of Microsoft Azure DevOps System Administration experience - RequiredAdditional Job Requirements
Prefer that candidate has 1 or more of these certifications, but not required:
Certifications – Azure Devops Solutions Expert or other related training. Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), Project Management Professional (PMP) or other related certifications
Life at Bright Horizons:Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us .HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?Contact us at bhrecruit@brighthorizons.com or 855-877-6866.Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and EEO – Spanish (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf) along with information on the Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
