Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? Are you skilled in a consumer-centric mindset? If so, then you may be a great fit for this CARE Specialist position accountable for delivering exceptional consumer experiences through the work that we do.In this role, as a Care Specialist Individual Markets New Business associate, you are at the heart of the business responsible for handling the initial application review, and policy issue for newly submitted Individual Life & Individual Disability insurance policies as well as processing policy changes and payments in compliance with regulatory and business requirements. As a member of our CARE Team, you are part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience.As a CARE Specialist, you are highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it is also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE.The ideal candidate will be well organized with the aptitude to learn a range of straight-forward and complex tasks including new business initial review, policy issue, processing payments and policy changes for multiple lines of business, while understanding operational and fraud controls and their importance in mitigating risk and achieving business goals. It is paramount that you can show empathy and put the customer first when handling work, contribute new ideas for positive change, and desire to stretch to build the skills needed for further job advancement and career plans.You are:
Motivated and inspired to do whatever it takes to positively impact our consumers’ lives and foster their well-being.
Comfortable communicating via various ways (e.g., email, phone, chat)
Action-oriented with a strong desire and ability to learn and move quickly.
Inquisitive to ask questions to fully learn and comprehend your work.
Careful to use procedures and focused on the details to ensure your work is accurate.
Thoughtful and accountable to commitments and deadlines
Confident and able to utilize resources and use logic to solve problems quickly.
Comfortable challenging status quo and offering innovative ideas and solutions.
Proactive communicator who can give and receive positive, constructive, candid feedback.
Flexible to contribute paid overtime equitable with your colleagues, as needed.
Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs.
You have:
A BA/BS degree or equivalent industry experience preferred.
Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences.
Experience and a desire to be empowered problem solver and decision maker.
Strong collaboration with colleagues
Exceptional and proactive communication skills and are confident to present ideas.
Excellent organizational skills and attention to detail across a variety of assignments
Comfortable learning and using proprietary computer applications.
Reporting Relationships:As an IM CARE Specialist, you will report to a CARE Team Leader who reports to a CARE Manager who reports to our Head of IM New Business, Life and Disability.Location:
Hybrid role - 2 days in office, 3 days WFH in the Bethlehem, PA or Pittsfield, MA office.
Travel – 0-10%
Salary Range$41,890.00 - $62,830.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.Health Care
Choice of [high deductible/copay] medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Equity & InclusionOpportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:
Colleague Connection Committees
Community Involvement Committees
A culture that encourages colleagues to bring their authentic selves to work
Voluntary self-ID
Pronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicantaccommodation@glic.com .Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
