Role overview: The Senior Manager, Employee Crisis and Safety Communications, is the go-to leader for communications guidance when our employees are experiencing natural disasters, social unrest, and other situations where employee safety and wellbeing may be endangered or compromised.This role is responsible for developing and implementing communication strategies to ensure the safety and wellbeing of our employees during crises, as well as overseeing physical security, safety, and workplace communications for our 50+ workplace locations globally. This role requires meaningful experience in crisis communications and will involve supervising a team member responsible for general safety and security and workplace communications. And while we do everything we can at ServiceNow to help you establish the work/life balance that’s right for you – and you have the partnership/coverage of a global team – this role requires being reachable beyond Monday to Friday. Crises don’t always happen during business hours, unfortunately.Yet, those incidents mean you get to forge a partnership with incredibly talented cross-functional Incident Management Teams comprising Safety, Intelligence, Workplace Services, Global People Care, Digital Technology, Global Impact, and Business Continuity Management – plus any significantly impacted business partners. These partnerships are vital to your success in the role, as well as to upholding Our People Pact, which means you get to have direct impact on keeping our business humming, and our employees informed, safe, and cared for.What you will do:Be the primary point of contact on the Global Employee Communications team for crises or issues impacting sizeable employee audiences.Develop and implement crisis communication strategies, plans, and campaigns to effectively manage crises that impact our employees, and to encourage a safe, secure, and vibrant workplace environment.Draft, write, edit, and direct communications for employee, manager, and executive audiences during crises. Give direction on the use and management of existing communication channels, as well as templates developed for this purpose.Coordinate with internal teams to manage the timely dissemination of information during crises.Provide advice and guidance to executive communications colleagues on appropriate responses, where/if appropriate, for our leaders to support the situation in crisis situations.Work with partners to monitor internal and external channels during crisis and issue situations, adjusting strategies and tactics as needed.Manage the expectations of stakeholders at all levels of the organization regarding the company’s response on issues or crises.In accordance with the size and/or gravity of the crisis or issue, create and share regular reports on crisis communication efforts and outcomes.Educate colleagues and other stakeholders in crisis communication protocols and procedures.Partner with other colleagues in Global Communications to understand and shape company-wide responses to critical incidents. · Supervise, mentor, and foster career development for one employee who is responsible for Workplace Services communications.Assess the effectiveness of crisis communication strategies and practices. Iterate on practices and make recommendations for improvement on strategy.
