Must be located in Waltham, MA or San Diego, CA.ServiceNow is seeking a strategic and results-driven Senior Manager of Renewals Subscription Analytics to lead a team of Renewals Subscription Analysts. This leader will oversee renewal sales processes, ensure entitlement accuracy, and drive operational excellence across global renewal operations. The ideal candidate will excel in stakeholder management, team development, and continuous process optimization. They will collaborate cross-functionally with Renewals, Sales, Customer Success, Deal Desk, and Validation teams to ensure renewal accuracy, licensing alignment, and revenue retention.Responsibilities:Team Leadership & Development· Lead, mentor, and develop a global team of Renewals Subscription Analysts, fostering a culture of accuracy, accountability, and continuous improvement· Provide coaching and career development plans to enhance team performance and operational impact· Set clear performance goals and KPIs, regularly evaluating progress and addressing gapsRenewal Strategy & Execution· Oversee the end-to-end renewal readiness process, ensuring timely validation of quotes, entitlement alignment, and contract accuracy· Establish best practices for usage verification, entitlement validation, and risk assessments· Partner with senior stakeholders to develop renewal strategies that align with business objectives and ensure proper usage verification from contract renewalOperational Excellence & Process Optimization· Identify and drive process improvements to streamline renewal operations, reducing manual effort and enhancing accuracy· Lead automation initiatives for usage checks and entitlement validation, leveraging AI and data-driven tools· Oversee User Acceptance Testing (UAT) for system updates impacting renewal workflows and entitlement accuracyStakeholder Collaboration & Communication· Serve as the primary point of contact for Renewals, Sales, Deal Desk, Validation, and Customer Success teams regarding renewal analytics· Ensure alignment across functions on entitlement structures, usage insights, and validation requirements· Provide executive-level reporting on renewal performance, usage risks, and process improvement outcomesRisk Management & Usage Verification· Manage internal reviews and usage assessments, ensuring all renewal contracts meet SaaS licensing expectations· Implement governance processes to monitor and ensure correct usage validation at the beginning of each new term· Proactively identify risks related to underutilization or overages and provide strategic recommendations for optimization
