Drinkmate is looking for a full-time staff on Customer Service as the main role and Warehouse support as side role.
We want to see a great work ethic, an eye for details, warm heart and patience with customers, swift on action, and the ability to work independently to yield quality productivity, as well as cohesively in a group. The work is very straightforward and hybrid between office typical on-screen work and some physicality, including but not limited to: answering phones and emails, standing with repetitive movements while helping warehouse and office admin stuff. Some Customer service and warehouse experiences are preferred, but we are willing to train the right individual.
Work descriptions:
- Respond to customer service requests (phone, portal message board and email)
- Order processing and Data entry (logging CO2 returns, issuing coupons)
- Receiving and logging product returns
- Issuing refunds/ shipping replacements
- Logging replacements and refunds in an organized log
- Track missing shipments, file claims with carriers as needed
- Cover when needed if others are on time-off (generate shipping labels, answer phones, manage customer service emails, pack orders, general tasks, etc., in addition to regular responsibilities)
- Order supplies, support sales and marketing team for sample process.
Occasionally, also help on:
· Pick, pack and ship customer orders,
· processing cylinder exchanges,
· assembling kits and cylinder packs,
· organizing warehouse stocks,
· assisting with bulk order assembly,
· Prepare packing boxes, breaking down boxes,
· Maintain the cleanliness of work area, including sweeping floors, carting trash to the dumpster.
· restocking workstations, and cleaning/refurbishing returned cylinders.
· Other walk-in tasks
Key attributes:
- Flexibility to help where needed
- Great communicator internally (with team) and externally (with customers)
- Patient to customer questions and behaviors
- fast learner to products, sales/marketing and great attention to details
- Self-Motivated to succeed and help a company grow
- Friendly and helpful attitude
- Team player
This position starts from bi-weekly paid contract and then switch to monthly paid full-time (W2) for the qualified employee in no more than 3 months.
Drinkmate offers great benefits to W2 employees, including healthcare, dental, vacation pay, retirement plan, bonus plan and other perks.
