The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.ResponsibilitiesCustomer Service & Credit ManagementSupport with inbound/outbound phone callsCommunicate with customers over the phone, email and online chat to resolve their questions or concernsPrepare orders in WMS and prepare pertinent reports for loading and productionOrder processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change requestCoordinate and disseminate corporate, marketing, and other company information to the storesMaintain filing system for invoices, reports, and other customer-related informationSupport specialty orders such as school lunch, WRC, and DIGMaintain credit management for the customer and lead credit review process via SAP/Credit TrackerSupport with all SCC communication and redeliveryAbility to manage multiple priorities, multi-taskMeet performance metrics/objectives
