The Technical Delivery Manager III (TDM III) plays a pivotal role in driving high-impact initiatives across Domino’s U.S. eCommerce Operations. This role is responsible for leading cross-functional delivery efforts across web, native apps, and platform (small services), ensuring seamless execution of strategic priorities such as feature development, national windows, new product development, DNAF funded projects/national windows, and performance optimization. The TDM III will manage delivery across multiple product value streams, while coordinating with internal stakeholders and external vendors. This role does not have direct reports but leads cross-functional teams to deliver against aggressive timelines and evolving business needs.
Main responsibilities
    Self-starter who works independently, with little direction, and manages various development teams to deliver world class software for our customers.
    Develop and maintain project/delivery plans that align with business priorities, technical feasibility, and resource availability.
    Understand and provide resource planning as it correlates to allowable budget and proper team forecasting.
    Apply Agile, Scrum, and hybrid methodologies to manage sprint cycles, backlog grooming, and release planning.
    Serve as the primary point of contact for delivery coordination across Product Owners, Engineering, QA, SRE, INFOSEC, Network teams, Retail, ASPE, NGSS/Pulse, Master Menu and external vendors
    Proactively initiate hyper-care processes for major releases and high-volume order days, ensuring operational readiness and rapid issue resolution 5.
    Proactively escalate blockers and risks to leadership, while driving resolution through structured communication, leadership, and stakeholder alignment.
    Track and report delivery metrics, conversion rates, and defect reduction outcomes using various forms of communication and radiators of information, e.g., Splunk and Grafana
    Facilitate post-release reviews and continuous improvement cycles to enhance delivery quality and team performance.
    Support compliance and legal escalations by integrating regulatory requirements into delivery plans (e.g., pricing structures, junk fees, accessibility).
    Understand budgets and implications for them as they relate to staffing and management of teams as they relate to project plans and forecasting.
    Mentors Technical Business Analysts and junior TDMs
