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POSITION SUMMARY
A Detroit Yoga + Cycle LAB Membership Experience + Sales Associate is responsible for providing clients with a phenomenal experience. Weâre seeking customer services pros with big personalities and great energy to help us soar our second location to the top: contributing to and enhancing the Detroit Yoga Lab culture of inclusivity, innovation, hard work and inspiration in a way that encourages growth for ourselves, our coworkers and our clients.
If you are a magnetic soul who loves to smile, talk about health and fitness and is interested in learning about and expanding on our big vision, we are excited to discuss job opportunities with you.
CUSTOMER EXPERIENCE:
⢠You are the hostess with the mostess: welcome every client with a smile and make them feel seen, heard and engaged every single visit
⢠You get to know clients names, what classes/teachers they like and why, and are comfortable recommending additional services, workshops and experiences to them
⢠Become an expert on all of our classes, features and programs and be responsible for building lasting relationships with prospective and current members
⢠Connect clients to teachers, classes and when appropriate other clients
⢠You are confident, excited and accountable; the passion you have about health and fitness is palpable and you love
to talk about and practice yoga and cycle
⢠You are inclusive and motivating: you encourage clients to practice/ride with us more regularly so they become
engaged members of our community and programs
⢠Call, text and or email clients regularly to get experience feedback and help guide them to meet their goals
⢠Understand and efficiently navigate MBO (Mindbody Online) to sign students in, sell packages and memberships,
and create ongoing communication
⢠If you don't know the answer, youâre motivated to find out. Understand the organizational structure of Detroit Yoga
Lab and disseminate or escalate information through appropriate channels
SALES:
⢠Know our pricing structure inside and out and sell appropriate packages, workshops and trainings to clients
⢠You know how to deliver an amazing member experience so sales donât feel like âsales.â You get prospective
members excited to invest in their own health and well-being and feel amazing about what we offer
⢠With guidance and support from our studio Manager, you crush sales goals for yourself and the team.
⢠Maintain ongoing communication and logs on our clients so our whole team is educated about clients goals and big
life pictures
STUDIO MAINTENANCE & OPERATION:
⢠Ensure the physical lobby environment and studios are sparkling clean, organized and stocked
⢠Maintain open and clear communication with the Manager
⢠Manage the risk associated with operating a local business. Be mindful of activities and operations of the business,
and seek ways to minimize harm to clients, employees, and company assets
⢠Must be respectful of, and at all times compliant with, Detroit Yoga Lab rules, policies, procedures and management
direction
Education, Skills, Qualifications
The Membership Experience + Sales Associate position is a part-time position with a regular commitment of at least 10 hours per week including weekends and evenings and a willingness to work additional hours. This person takes initiative, proactively seeks knowledge, knows how to prioritize, is sensitive to time management, operates at a high level of integrity, excels in a sales role and demonstrates customer service skills. 1-3 years in customer service or sales experience preferred.
Note - This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed.
