Enterprise Payment Investigation Associate The Enterprise Payments Investigations (EPI) Associate uses analytical skills to independently research, process and resolve investigation cases. Investigations include disputed transactions and processing errors related to various payment channels. Position Competencies Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work. Successful incumbents also are proficient with using the following area systems and applications: COLD, Hogan, PEGA, CheckVision, AIL, Trips, Exceptions/Incoming Returns, Outgoing and ANS, SQN, MyResearch, PEP+, Claims Manager, FDR, PIX2, Spectrum and MoneyNet. Position Responsibilities: Performs tasks related to customer dispute resolution and balancing of transaction processing errors, with a working knowledge of research and resolution processes specific to Enterprise Payments Investigations. Performs analysis, troubleshoots, and resolves case types in one of the following channels: Visa, ACH, Wire, or Paper Investigations. Responsible for individual workload and contributing to resolution of team workload. Escalates more complex cases to a specialist or manager in a timely manner. Communicates effectively and professionally in all interactions, written and verbal, with staff, management, and customers. Meets all departmental deadlines, service level agreements, and Key Performance Measures (KPM). Demonstrates transformation behaviors and contributes to the overall good of the team/department. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
