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Manager, Private Wealth Trust Administration The Manager, Private Wealth Trust Administration, is responsible for leading a team of 15 20 trust colleagues, including Trust Advisors, Trust Administrators and Trust Client Assistants, ensuring best-in-class client experience and risk management excellence in the administration of personal and multi-generational trusts and family relationships. Individuals in this role would utilize their fiduciary/administrative expertise in addressing issues in the book of business, provide fiduciary training as needed, and as a resource to their team. Individuals in this role have indirect responsibility for new business development through collaboration with sales partners and centers of influence. This role is directly responsible for ensuring a client experience that exceeds expectations along with reducing attrition. Position Responsibilities: Administration / Compliance Ensure accounts are managed in accordance with the terms of governing documents, applicable law, corporate and personal trust policies, consistent with the needs of the principals, income beneficiaries, and remaindermen. Collaborate with the internal partners (e.g. Fiduciary Guidance) to resolve and respond to issues brought forth by principals, income beneficiaries, and remaindermen such as requests for special distributions, fee issues, or disputes. Ensure team performs trust compliance requirements including but not limited to administrative account reviews, presenting proper documentation and rationale for discretionary actions, completing required corporate compliance training and ensuring account administration aligns with all policies. Remain current on fiduciary/tax/legal changes that impact administration of accounts. Ensure colleagues meet requirements for remediation of exceptions or other issues with accounts that require attention. Participate in and assist programs to improve efficiencies, improve client service and/or to improve business outcomes. Actively contributes to the team, collaborating and providing feedback on operational improvements. Leadership and Management Provide leadership and mentorship to team members creating opportunities for growth and development within their roles. Create an atmosphere of accountability for client service, an expectation of proactive client contacts and that colleagues adhere to client communication guidelines. Establish an expectation that colleagues are accountable to attrition results in their books of business. Supervise direct reports in management of day-to-day activities, enhance their professional development, and improve staff performance. Review reports which assist in measuring the overall performance of the designated work unit. Collaborate with internal partners to support sound fiduciary practices and exceptional administration of the book of business. Support new business opportunities through collaboration with Regional Managing Directors of Comerica's Private Wealth teams and with Business Development Officers, participating as needed in prospect and client meetings to expand existing relationships. Dimension and Scope Data 15 +/- staff · 3,000 accounts · multi-office responsibilities Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
