Description This role falls within the information technology industry and involves providing technical assistance and support related to computer systems, hardware, and software. As a Service Desk Analyst, you will respond to queries, run diagnostic programs, isolate problems, determine and implement solutions, and provide end-user assistance where required.Responsibilities:
Provide excellent service and build relationships with colleagues daily.
Work independently and as part of a team to meet established goals.
Keep up-to-date knowledge on company's products, services, technology, and procedures.
Compile necessary documentation for fulfilling customer needs.
Document all required notes in the appropriate systems.
Follow up with customers to ensure issues have been resolved.
Drive initiatives to improve the service desk.
Collaborate with internal support groups to provide the best service to our colleagues.
Perform any other duties assigned.
Requirements
Basic Qualifications: Minimum 1 year of IT support, customer service, and call center experience. This can be a combination of professional work experience, internships, academic projects / coursework. Associate's DegreePreferred Qualifications: Availability to work daytime and evening hours during the week, and on some weekends. Previous experience in a banking environment preferred. Excellent professional verbal communication skills. Ability to resolve complex customer problems quickly using various resources including computer screens and reference materials. Experience dealing professionally with irate customers. Must be able to use a headset and sit for long periods. Proficiency with Microsoft Office applications and Internet. A+ and Network+ certifications.HDI certifications preferred. > Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
