Business Analyst Senior- Dialer Administrator

Business Analyst Senior- Dialer Administrator

10 Sep 2024
Michigan, Kalamazoo, 49001 Kalamazoo USA

Business Analyst Senior- Dialer Administrator

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst Senior -Dialer Administrator within PNC's Retail Lending Solutions Platform Delivery organization, you will be based in Pittsburgh PA, Cleveland OH, Brecksville OH, or Kalamazoo MI. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.The role will require a balance of business analyst skills combined with technical skills. You will be supporting our business partners in Retail Lending Solution to delivery accelerated growth through customer centric platforms, processes and people while managing risk.Candidates for the position should be results-driven, problem solvers with great attention to detail and accuracy in a time sensitive environment. Preferred candidates will have technical skillsets (Dialer Administrator for Noble / Alvaria or Genesys, Auto Dialer, Auto Dialer support, telephony, Jira, Confluence), coupled with an advanced business analyst skills (requirement writing, user story writing, user acceptance testing).Job Description

Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.

Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.

Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.

Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsBusiness Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Project ManagementCompetenciesAnalytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling: Data, Process, Events, Objects, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business KnowledgeWork ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.For more information, please click on the following links: Time Away from Work (https://www.pncbenefits.com/timeaway.html) PNC Full-Time Benefits Summary PNC Part-Time Benefits Summary (https://www.pncbenefits.com/ft-benefits-overview.html) Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California ResidentsRefer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNCCCPAPrivacyDisclosureEmployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Related jobs

  • SUMMARY: This position is responsible for new product development and existing product enhancements for commercial property and casualty products. This position will be involved with supporting the goals and implementing best practices for all operating units and the Enterprise as a whole. This position exercises broad discretion and judgment and provides enterprise-wide operational consistency, integrity and oversight. This position performs work in support of multiple initiatives, lines of business and/or products. This position manages highly complex business processes and/or improvement efforts across multiple departments or lines of business. RESPONSIBILITIES/TASKS: Responsible for analyzing, researching and reporting on underwriting trends, issues, laws, rules, regulations and best practices, and provides recommendations as appropriate. Responsible for form development (admitted/non-admitted) and coordinating internal form committee alignment. Responsible for rule manual development and maintenance, as well as coordinating rate development. Assists in aggressively identifying, solving and managing / re-directing problem markets. Assists in the development of enterprise underwriting policies, procedures and best practices. Assists in the implementation and monitoring of policies, practices, procedures and workflows. Outlines improvement opportunities and coaches\' management on ways to improve. Participates in the identification, preparation and presentation of training and programs at an Operating Unit and Enterprise level. Serves as a technical expert and consultant in Corporate Underwriting on responses to questions and concerns for all operating units. Serves as an advisor on responses to questions and concerns from operating units and Bureau inquiries. Collaborates with enterprise operating units and within Corporate Underwriting in furtherance of enterprise cost containment strategies as necessary. Represents Corporate Underwriting and the enterprise, on various committees and events as appropriate and approved. Performs special projects, as assigned. Provides evaluation and input regarding effectiveness of departmental programs and projects. Maintains confidentiality of all information processed. Leads the research, analysis and implementation of new or existing product ideas, market development, and product enhancements, including creating/supporting business cases, designing solutions, and implementing innovative products for multiple commercial lines of insurance. Evaluates the cost benefit of product initiatives and recommends actions based on evaluation, including identifying product improvements for complex product and policy construction considerations. Conduct full policy wording reviews for renewals to ensure compliance with underwriting guidelines. Plays a key role in the development of short and long term strategic product & underwriting strategies in support of AF Group\'s business and profitability goals. Responsible for creating best practices and training to engage enterprise. Responsible for managing key compliance and regulatory relationships to include product objection management. Serves as a key contact for developing and implementing new products or organizational practices specific to the product. Maintains expert knowledge including state regulations, compliance, coverages, operational processes, underwriting criteria and system application and tools. Supports complex ISO based and proprietary changes. Coordinate with business partners to develop complete filing packages. Research and approve complex updates and changes to ISO, NCCI, regulatory product updates, applying expert knowledge, problem solving skills and judgment. Recommend actions based on regulatory changes. Research, access and communicate risk of ISO, NCCI, Bureau, regulatory noncompliance due to technical constraints and other operational issues. Collaborate with business partn

  • Territory covers: Kalamazoo and Lansing, MI area

  • field engineering tech analyst.

  • Description We are seeking a Financial Analyst to join our team in the construction/contractor industry, located in Kalamazoo, Michigan. This role involves analyzing financial data, using various accounting software systems, and providing financial analysis for decision-making processes.

  • Description We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Kalamazoo, Michigan. This role is within the healthcare and social assistance industry, where you\'ll be tasked with providing end-user support and technical assistance to customers. You will be responsible for tackling a range of tasks, from processing customer applications to maintaining customer records and resolving inquiries.

Job Details

Jocancy Online Job Portal by jobSearchi.