Description We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Kalamazoo, Michigan. This role is within the healthcare and social assistance industry, where you'll be tasked with providing end-user support and technical assistance to customers. You will be responsible for tackling a range of tasks, from processing customer applications to maintaining customer records and resolving inquiries. Responsibilities: Provide technical assistance to customers experiencing issues with software, hardware, or other computer systems. Conduct diagnostic tests to troubleshoot and resolve problems. Respond to customer inquiries and tickets while ensuring full resolution of issues. Assist with the onboarding of new users, providing them with necessary training and guidance. Install or change software to update hardware or resolve issues. Write, edit, and revise training manuals for new and updated software and hardware. Maintain user PCs and computer network systems, implementing upgrades and configurations as needed. Analyze common complaints and problems to improve customer experience. Monitor customer accounts and take appropriate action based on account activity. Train other staff members on troubleshooting and diagnosing problems. Requirements Must possess experience in Android Development Familiarity with Cisco Technologies is required Demonstrated proficiency in Citrix Technologies is a must Effective understanding and use of Database systems Working knowledge of EO/IR systems is necessary Command over Active Directory is essential Ability to work with Apple Devices Proficiency in Computer Hardware is needed Experience in Configuration Management is required Demonstrated capability in Deployments is necessary Experience in the Healthcare, Hospitals, or Social Assistance industry is preferred Must be able to provide support to users in a professional and courteous manner Ability to troubleshoot and resolve technical issues promptly Excellent verbal and written communication skills Strong problem-solving and analytical abilities Must have the ability to work independently and as part of a team Must maintain confidentiality and adhere to ethical standards Ability to handle high-pressure situations and prioritize tasks Must be willing to participate in continuous learning and training opportunities Bachelor’s degree in Information Technology or related field, or equivalent work experience is required. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
