DESCRIPTIONTechnical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.RESPONSIBILITIESEstablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needsApplies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.Performs preventative maintenance activities as per documented schedules and standards on power generation products in the fieldEscalates unresolved issues to product specialists / SupervisorCoaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etcCompletes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.Completes training in line with skill and business requirementsMaintains service vehicle and tools for cleanliness and proper operationEnsure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisorQUALIFICATIONS-(Advanced) Technician Level III: Significant relevant technician experience; qualified to perform work on most or all of products in-scope for a technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.Job ServiceOrganization Cummins Inc.Role Category HybridJob Type TechnicianReqID 2404485Relocation Package YesCummins and E-VerifyAt Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
