Description We are looking for an Associate Operations Coordinator to join our 3rd SHIFT team in Eden Prairie, Minnesota. In this role, you will handle a variety of operational tasks within our team, focusing on the efficient execution of shipment information, order creation, appointment scheduling, and customer service tasks. This position offers a long-term contract employment opportunity.Responsibilities: Provide accurate shipment information and execute tasks related to order creation and activation of shipments. Build and assign loads, ensuring efficiency and compliance with standard operating procedures. Schedule appointments and track shipments, providing timely and accurate updates to customers. Monitor customer accounts and respond promptly to customer and carrier requests. Ensure the accuracy of load data in systems according to our standards and those of our customers. Document events and actions taken, escalating issues when necessary and following defined procedures. Maintain a focus on quality and efficiency, adhering to office and company policies. Validate all data and procedures for accuracy, adhering to company policy and standard operation procedures. Contribute to a diverse and inclusive work environment, valuing creativity and innovation for business growth. Execute other duties as assigned, according to team and/or country-specific requirements.Requirements Proficiency in customer service and communication skills. Experience in executing office functions, operations, and procedures. Ability to schedule appointments, handle invoicing, and manage shipping functions. Strong time management and prioritization skills. Proficiency in using Microsoft Office Suites. Understanding and adherence to company policy. Experience in working in a call center environment. Familiarity with standard operation procedures. Ability to demonstrate creativity and innovation for business growth. Knowledge of discrimination laws, affirmative action plans, and EO/IR systems. Ability to load data efficiently. Experience in providing training to team members. Demonstrated quality assurance skills. Ability to work in a fast-paced environment. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
