99% Remote 2nd Shift Account CoordinatorJob DescriptionWe are seeking an Associate Operations Coordinator to establish contacts and build relationships with customers, understand their needs, manage conflicts, and provide timely updates related to exception management. The role involves ensuring quality execution against expectations, identifying issues, and implementing solutions. You will review internal and customer data, execute customer pricing strategies, and grow the business by listening to customers’ needs.Responsibilities
Establish contacts and build relationships with customers to understand their needs.
Manage conflict and navigate difficult conversations with customers using tact and diplomacy.
Respond to customer inquiries and provide updates related to exception management in a timely manner.
Ensure quality execution against expectations, identify issues, and implement solutions.
Review internal and customer data, including customer-aligned KPIs, for quality and accuracy.
Execute customer pricing strategies set by the account management team focused on capturing profitable market share.
Grow the business by communicating opportunities to Account Management and providing key customer-specific knowledge.
Leverage available tools and resources to implement process efficiencies.
Learn and apply best practices to maintain consistency and gain efficiencies across the network.
Utilize data and reporting to identify and improve service results to meet customer expectations.
Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
Minimize manual processes when possible without diminishing customer value.
Leverage technology for order statuses and initiate corrective action when exceptions occur.
Execute customer workflows, preferences, and SOPs to create efficient, cost-effective solutions.
Provide ongoing issue resolution through communication with customers, offering options and alternative solutions.
Collaborate effectively with operations teams.
Essential Skills
Data entry
Operational skills
Logistics
Additional Skills & Qualifications
One year of office experience preferred
Experience in retail or service industry considered
Ability to work weekends
Work EnvironmentThis is a hybrid role with shifts that vary but are primarily over the weekend. The second shift starts at 4 PM and ends at 12 AM. Specific shift options include:
(1) Sat-Sun: 8 AM-5 PM, Mon-Tue: 4 PM-12 AM, Fri: 4 PM-10 PM (off Wed-Thu)
(2) Sat-Sun: 8 AM-5 PM, Wed-Thu: 4 PM-12 AM, Fri: 4 PM-10 PM (off Mon-Tue)
(3) Sat-Sun: 8 AM-5 PM, Mon: 4 PM-12 AM, Thu: 4 PM-12 AM, Fri: 4 PM-10 PM (off Tue-Wed).
Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Eden Prairie,MN.Application DeadlineThis position is anticipated to close on Feb 25, 2025.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
