Job Title: Customer Support Specialist Location: Golden Valley, MN Hours/Schedule: PT, 30 hours/week (Mon-Thurs, 7.5 hours/day) Type: Contract Responsibilities
Facilitates investigation of Foodservice customers / Distributor complaints
Maintains complete documentation of the resolution process and provide response to GMI Sales team and/or Customers.
Provides clear, complete, and accurate data collection and input to our CRM tool for reporting.
Provide credit authorization documentations to ICS and sales team for processing and to issue credit to the customer.
Provide guidance/assistance to vendor agents that manage NAF related calls and store reports (complaints submitted by retail stores that involved consumers). This will ensure Foodservice related calls and store reports are managed accurately and timely.
Manage and answer questions from the field sales team related to product, policy, or our manufacturing plants.
Serves as the point of contact between sales and business partners.
Maintain statements and responses in CIRP.
Complete customer specific forms
Maintain customer product detail ports (i.e., GORP - Trader Joe’s Product Detail Port & PLM for US Foods)
Maintains a cloud-based supplier management site (Tracegains) to provide select customers with documentation on products, policies, and plant information.
Requirements
High school diploma
3-5 years relevant customer support experience
Strong written and verbal communication skills
Must have strong PC skills with working knowledge of Microsoft Word and Excel
Knowledge/understanding of CIRP/CARE processes or customer care and resolution processes.
Exhibits sound judgment in handling confidential matters and information.
Ability to learn and adapt to new internal tools and platforms as needed.
Demonstrated skill at responding to demanding, difficult, or sensitive issues.
ADDITIONAL SKILLS/EXPERIENCES:
Strong collaborator; able to quickly track down answers for community questions.
Ability to be flexible and work with ambiguity; self-directed.
Provide innovative thought leadership and advice to team and internal partners.
Ability to recognize any problems, trends and serious or unusual matters of significance.
Demonstrates strong people skills, bias for action, and attention to detail.
Ability to prioritize a variety of demands and projects.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
