Overview MINNESOTA ONCOLOGY Minnesota Oncology offers its employees an exciting, fast-paced, and challenging work environment. We are currently looking for an individual with passion for the healthcare field and someone that can commit to personal accountability and integrity. An ideal candidate will also have excellent oral and written communication skills with an ability to collaborate and work in a team based environment. Come join this dynamic team who is passionate about providing exceptional care to our patients. No nights, holidays, or weekends! Why Work for Us? We offer a competitive benefits package that includes - Medical Dental Vision Life Insurance Short-term and Long-term Disability Coverage 401k plan that comes with a company match Wellness program that rewards you practicing a healthy lifestyle Tuition Reimbursement Employee Assistance Program and Discount Program to some of your favorite retailers Responsibilities Provide Front Desk Support Greet and welcome all guests and patients as they enter the clinic Check-in patients Collect copays Obtain insurance information Ensure that all appropriate forms are completed prior to seeing the provider and provide instruction as needed Answer incoming calls Maintain the lobby Process incoming mail and faxes Act as a liaison between check-in and clinical staff to promote smooth and efficient flow throughout the clinic Assist with miscellaneous tasks as assigned Provide Scheduling Support for Returning Patients On-site Scheduling for both internal and external appointments for patients Documenting and Communicating all details of each appointment with the patient Serve as a liaison between patients and medical staff Manage the scheduling queue Answer incoming scheduling calls Other duties as requested and assigned Qualifications High School Diploma or Equivalent is Required Basic Computer Skills Previous call center experience desired Use of electronic medical record systems and electronic scheduling systems is desired Additional Attributes: Ability to Multi-task Can Successfully Prioritize Tasks Strong Organizational Skills Ability to work Independently and Collaboratively Self-Starter Versatility Strong Customer Service Skills Detail-Oriented Military Veterans encouraged to apply, on-site training provided PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public. The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
