Vacancy expired!
OverviewThe Clinical Triage & Transition Intake Coordinator is responsible for providing excellent customer service to patients, practitioners' offices, and office staff.Intake Coordinators work across multiple service lines that our team supports:Behavioral Healthcare Providers Scheduling
Initial appointment scheduling for mental health and chemical health services for patients
Escalation of Crisis Calls to a licensed staff member
Diagnostic Evaluation Center (DEC),Remote or OnSite (Edina or Minneapolis)
Initial appointment scheduling for mental health and chemical health services of crisis patients seen by DEC Assessor in a contracted DEC location
Escalation of Crisis Calls to a licensed staff member
Telemedicine request management
Inpatient bed identification
Coordination of care with established and new providers referred to by DEC
Extended Care: Extended Boarding, Adolescent Consults, and Transition Clinic
Patient assignment
Running and coordinating meetings
Patient calls and resource planning
Screening patient referrals and scheduling
Adult Consult & Liaison
Interdisciplinary team coordination
Patient calls and resource planning
Clinical Operations
Triage complex patient needs
Reporting
Streamline process workflows in conjunction with leadership
Intake Coordinators are cross trained to work within other departments to provide coverage or assistance when additional staffing is needed.This position will primarily work with the Extended Care and on-site DEC teams in Minneapolis.Responsibilities/Job DescriptionAnswers inquiry calls in a respectful manner and assesses for special needs and/or accommodations:Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs
Uses excellent telephone etiquette and active listening skills
Documents calls
Assesses and prioritizes calls
Assesses and triages client admissions using identified admission criteria
Completes client intake process:Assesses and triages client admissions using identified admission criteria
Assures insurance reimbursement and authorization
Documents complete and accurate demographic and clinical information
Secures information pertinent to the patient visit
Obtains internal and external records when possible
Provides client or referral sources with information regarding the programs
Refers to other programs or community agencies when Fairview services are not appropriate
Secures payment for treatment
Recognizes problems and takes appropriate measures to resolve:Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies
Identifies patients who ‘no-show’ to meet risk management criteria
Collaborates with internal and external resources to ensure efficient patient flow:Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement
Acts as a liaison between payers, business office staff, patient care providers and site supervisor
Partners with appropriate community liaisons
Monitors patient care provider’s schedules to insure optimum productivity:Coordinates the decision-making process in regard to intakes and waiting lists
Schedules new visits
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served:Partners with patient care giver in care/decision making
Communicates in a respective manner
Ensures a safe, secure environment
Individualizes plan of care to meet patient needs
Modifies clinical interventions based on population served
Provides patient education based on as assessment of learning needs of patient/care giver
QualificationsRequired:Bachelor’s Degree
1 year experience in a behavioral health related field, managed care or call center.
Computer proficiency
Preferred:Bachelor’s Degree in Behavioral related field
2-3 years experience in a behavioral health related field, previous CTSS or ARMHS experience.
Need help finding the right job?We can recommend jobs specifically for you!Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.Vaccination UpdateAs part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.Job Locations US-MN-RosevilleRequisition Post Information : Posted Date 15 hours ago (12/1/2021 2:02 PM)Requisition ID 2021-84856Profession Clinical/Direct Patient Care (non-nursing/allied Health)Speciality Behavioral ServicesLocation Behavioral Healthcare ProvidersShift day/eveningHours per 2 weeks 56Department Administration
