Working Title: Client Relations SpecialistJob Class: Office and Administrative Specialist, IntermediateAgency: Administration Dept
Job ID : 79369
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 08/20/2024
Closing Date : 08/29/2024
Hiring Agency/Seniority Unit : Administration Dept / Administration-AFSCME
Division/Unit : APEX Accelerator
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
Classified Status : Classified
Bargaining Unit/Union : 206 - Clerical/AFSCME
Work Area : APEX Accelerator Program
FLSA Status : Non-exempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.Minnesota APEX Accelerator provides technical and marketing assistance to all Minnesota businesses interested in selling their products and services to the federal, state, and local government entities. We provide the necessary tools to be competitive in the contracting arena. Using market identification, registration assistance, contracting regulations/compliance assistance and on-going technical support, APEX Accelerator helps businesses navigate through the complicated intricacies of obtaining federal, state, and local government contracts. Staff is located throughout the state to better assist all of Minnesota. APEX Accelerator staff advises and assists clients in the identification of market opportunities as well as the preparation and proper submission of applications, certifications, and registrations necessary for them to do business with all levels of government. APEX Accelerator celebrates diversity and is committed to creating an inclusive environment for all employees. We encourage applicants of all cultures and backgrounds to apply! Learn more at APEX Accelerators/Minnesota.gov (mn.gov) (https://mn.gov/admin/business/vendor-info/apexaccelerator/) .We are seeking a Client Relations Specialist to serve as a first point of contact for clients and others involved with the program. In this new position, you will communicate, interact, and assist regularly with APEX team members; prospective clients; existing clients; Department of Administration team members; and other federal, state, and local community and contracting stakeholders. Responsibilities include, but are not limited to, preparing training and event communications; promoting trainings, events, and program information on social media and other marketing forums; processing incoming client requests; and assisting the Program Director with programmatic reporting requirements.To promote a culture of flexibility, we offer staff a hybrid work environment that varies by team, position, and business needs. With a telework arrangement, onsite attendance may be required for team meetings or as requested by management to meet business needs. Completion of a telework agreement will be required.Minimum Qualifications
Knowledge of customer service practices and principles sufficient to identify each customer's needs and meet quality standards for services that result in customer satisfaction.
Skill in data entry sufficient to: (i) read source documents and enter data in specific data fields; (ii) locate and correct data entry errors; and (iii) receive and review source documents, compare documents to database information, and edit documents.
Communication skills sufficient to: (i) write, prepare, and edit materials using correct spelling, punctuation, grammar, and sentence construction; (ii) communicate effectively, tactfully, and in a business-like manner with internal and external customers, the public, and a highly diverse clientele; and (iii) explain the reasons for transactions and procedures, applicable rules, and regulations so others understand the information they are being given.
Knowledge of word processing and data management software applications sufficient to: (i) create documents from a variety of sources, including compiling lists and creating spreadsheets to track projects and activities; and (ii) compile, research, and analyze information from databases; and Customer Relationship Management (CRM) systems.
Skills in customer service sufficient to: (i) provide prompt, courteous, and accurate information to customers in-person, on the phone, and through email and other written correspondences; and (ii) perform duties with courtesy, respect, and interest in positive problem-solving.
Knowledge of computer software applications (e.g., Microsoft Office Word, Excel, Access, Teams), ShareFile, Adobe Acrobat, or similar software.
Preferred Qualifications
Degree, certificate, or coursework in business, marketing, education, or contracting.
Experience in an administrative, office support role, or event management.
Knowledge of government contracting at the local, state, and/or federal level.
Experience managing business-focused social media accounts.
Proficiency in Microsoft Office Suite (Word, Excel, Access), Microsoft Teams, ShareFile, Adobe Acrobat, or similar software.
Experience managing CRM systems.
Ability to organize and monitor a high-volume project submission of varying degrees of complexity.
Competency in continuity of services in a hybrid work environment.
Additional RequirementsSuccessful applicant must pass a criminal background check through American Databank and employment reference checks prior to employment.AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
