Working Title: Customer Svcs Specialist IntJob Class: Customer Service Specialist, IntermediateAgency: MN State Retirement System
Job ID : 79544
Location : St. Paul
Telework Eligible : No
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 08/21/2024
Closing Date : 08/30/2024
Hiring Agency/Seniority Unit : MN State Retirement System / State Retirement System-AFSCME
Division/Unit : MN State Retirement System / EXECUTIVE3
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
Classified Status : Classified
Bargaining Unit/Union : 206 - Clerical/AFSCME
Work Area : St. Paul
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.The Customer Service Specialist-Intermediate position exists to provide administrative support to Minnesota State Retirement System (MSRS) staff working in a hybrid environment who work both in on-site and remote locations. This position also serves as the receptionist for the MSRS St. Paul office, coordinating individual participant appointment requests for the St. Paul office and field offices, as well as preparing all outbound mail and providing support for other mailing projects. This role will also provide administrative support to a number of member service units and staff.Minimum QualificationsThe following qualifications are required of all applicants seeking consideration for this position and should be reflected on resume:
Customer service skills in person, on the phone, and through email to provide prompt, courteous and accurate information to participants, staff, and vendors.
Strong verbal communication skills with the ability to interpret and convey information based on participants requests.
Knowledge of the equipment used in performing office functions, such as telephone call handling, data entry, and word processing.
Ability to input data quickly and accurately.
Strong human relations skills of empathy, clear speaking, and effective listening in order to obtain and provide accurate, comprehensive information to members.
Ability to move mail containers up to 40 pounds.
Preferred QualificationsThe following qualifications are strongly desired of applicants seeking consideration for this position:
One (1) year of experience working in a support position, in an office setting.
Ability to work on multiple tasks simultaneously in a fast-paced environment.
Experience with databases that include entering data.
Physical Requirements
Ability to move mail containers up to 40 pounds
Additional RequirementsIt is the policy of Minnesota State Retirement System that all employees submit to a background investigation prior to employment. The background check may consist of the following componentsL SEMA4 Records Check (applies to current and past State employees only) Criminal History Check Employment Reference Check Social Security and Address Verification Education Verification Driver's License CheckThe Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
