Working Title: Revenue Collections Officer 1Job Class: Revenue Collections Officer 1Agency: Revenue Department
Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 03/22/2024
Date Posted : 03/15/2024
Closing Date : 03/25/2024
Hiring Agency/Seniority Unit : Revenue Dept / Revenue (inc Assessors)-AFSCME
Division/Unit : Collection Division / Collection Various Units
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $21.60 - $30.52 / hourly; $45,100 - $63,725 / annually
Classified Status : Classified
Bargaining Unit/Union : 207 - Technical/AFSCME
Work Area : Collection Division
FLSA Status : Nonexempt
Telework Eligible : Yes
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
Make a difference in the lives of Minnesotans.The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.Join the Collection Division at the Minnesota Department of Revenue as a Revenue Collection Officer! Our Revenue Collection Officer positions are unique in comparison to traditional debt collection roles. These positions focus on providing service, guidance, and education to our customers. In a typical day, you will have the opportunity to do research, documentation (process client correspondence, review cases, etc.), negotiate payment arrangements, and handle an average of 15+ calls daily. We set you up for success by providing six months of paid training that is focused on learning Minnesota tax laws and how to resolve customer concerns. A successful candidate is someone who enjoys providing a positive customer experience, utilizes excellent communication skills, organization skills, and be able to prioritize. Additionally, someone who can respond to taxpayer concerns with empathy and patience, all while striving toward solutions for resolving taxpayer accounts.Why join the Collection Division?The Collection division is committed to providing employees with opportunities for their career development and aims to provide a rewarding work experience for all of our team members. Your work has a purpose – your role as a Revenue Collection Officer is a big part of working together to fund the future for all of Minnesota! We collect revenue that funds education, healthcare, roads and bridges, parks and trails, and much more. In addition, this role fulfills our mission to provide quality service to all customers, collect debt, promote compliance, and serve customers with efficiency, fairness, respect, and integrity.Learn more about the Revenue Collections Officer 1 position here (https://www.youtube.com/watch?v=TZtW8k03Hs) .This position is eligible for telework. There may be occasional required days at the St. Paul office.Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.This posting may be used to fill multiple vacancies.Minimum Qualifications
One (1) year of customer service experience.
Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge.
Strong analytical, problem solving and organizational skills.
Experience communicating effectively with internal partners and external customers.
Preferred Qualifications
Experience working in a virtual environment.
Prior collection experience.
Strong negotiation skills.
Ability to multitask with multiple computer applications.
Experience understanding and explaining laws, policies, regulations, or procedures to customers.
Able to effectively communicate and respond to customers of diverse backgrounds.
Physical RequirementsRequires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.Additional RequirementsPrior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
