This Remote Position is for aDispatcher II (FleetNet).Job Summary: Fleet service maintenance keeps the world moving. We're recruiting a Dispatcher II to join our essential team at Cox Automotive's FleetNet America. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.Duties and Responsibilities: You'll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. Assess and assign all open events. Verify proper authorization has been obtained to dispatch the event. Assign the appropriate and nearest service provider to make requested repairs. Advise the customer of the estimated time of arrival and follow instructions according to their requirements. Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs. Address problems and customer inquiries as they arise.Qualifications: You are a proactive problem solver who is eager to grow their career in the automotive industry. Here's what else you bring to the table: Minimum: High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline or 5 years of experience in a related field. A strong knowledge of dispatching and multitasking.Preferred: Degree in related discipline or industry experience.Compensation: USD 17.40 - 26.06 per hour. Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Application Deadline: 12/20/2024Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. May include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
