VIDEO TELLER SUPERVISOR

VIDEO TELLER SUPERVISOR

23 Dec 2024
Missouri, Billings, 65610 Billings USA

VIDEO TELLER SUPERVISOR

Position General Responsibilities:This position is responsible for the basic oversight of the ITM Team. Oversee ITM staff and their respective functions. Will perform ITM functions in addition to administration functions as needed. Also responsible for assisting with creating and administering training, as well as growth and development of ITM Team.This position will work closely with the Video Teller Manager to develop and implement the ITM Team.This position requires weekend hours. Employees Supervised:Video TellersEducation, Experience and Certification RequirementsNote: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.Basic Qualifications:Strong commitment to providing exceptional customer service.2-3 years experience as a teller. High school diploma or equivalency. Proficient in Ten-key skills and computer experience.Experience with and willingness to use bank systems.Strong multi-tasking ability.Comfortable on camera.Preferred Qualifications:Previous teller/CSR supervisory experience.Previous experience with Flex Teller program.Dimension of Job:Establish clear performance objectives of employees and provide feedback to staff on performance progress or issues. Provide support and resources to help employees grow and improve in current positions. Effectively administer/train employees to develop the knowledge and skills necessary to be successful in their positions. Possess a clear understanding of banking operations, guidelines, and products. Train staff in new procedures/regulations as needed.Position Specific Responsibilities, Duties and Competencies

Video Teller Supervisory Functions:

Provide support and resources for employees to develop the knowledge and skills necessary to be successful in their positions.Promote employee relations that encourage two-way communication between management and employees.Establish clear performance expectations.Ensure that customer service and quality standards are consistently maintained. Including camera ready appearance and attire of ITM Team.Work with Manager to schedule staff and work assignment of duties.Assist with performance reviews for ITM staff, including ongoing training and supervision.Assist with interview/hiring/performance review of ITM staff.Other duties as assigned.

Video Teller Functions:

Perform basic paying and receiving functions including cashing checks, handling deposits, savings withdrawals, etc.Understands as ITM volume grows, role of Video Teller and Video Teller Supervisor may change.

Security/Cash Control:

Security: Possess a complete working knowledge of loss prevention and security policies and procedures. Adhere to dual control procedures as defined by management.Assist with daily balancing of assigned of ITM work as defined by policy.

Sales/Public Relations:

Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic.Ensure team greets all customers pleasantly and make them feel welcome and comfortable.Ensure team handles transactions quickly and professionally.Effectively handle customer questions and problems and escalations as needed.Ensure team uses effective listening and observing skills to help identify and resolve customer needs.

Ensure that team members function in proper office setting with proper attire for video component of job.

Ensure team spots sales opportunities and refer business consistently, cross-sell other bank services whenever the opportunity arises.Keep up to date on pricing and products.Relay customer comments and or complaints to the Central Customer Service Manager immediately.For full description, which includes physical mental demands please see attachment.

Related jobs

  • Description

  • Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.

  • The City of Billings is seeking a Laboratory Supervisor to supervise, plan and coordinate the activities and operations of the laboratories within the Water Quality Division; coordinate assigned activities with other division supervisors, outside agencies and the general public; and to provide highly responsible and complex staff assistance to the Water Treatment Manager, Water Reclamation Facility Manager, and the Water Quality Superintendent. Essential Duties and Responsibilities: - Select, train, motivate, evaluate, and discipline assigned personnel. - Provide or coordinate staff training. - Plan, direct, coordinate and review the work plan for the water quality laboratories. - Meet with staff to identify and resolve problems. - Assign and monitor work activities and projects. - Review and evaluate work products, methods and procedures. - Inspect and verify work in progress and completed work of assigned employees. - Supervise the use of laboratory equipment and vehicles. - Ensure that tools, equipment and vehicles are safely operated, maintained, and secured and stored. - Coordinate and direct MPDES and Safe Drinking Water Act monitoring, analytical testing, and reporting requirements. - Coordinate and direct analytical testing. - Troubleshoot complex process and operational issues. - Validate all analytical products of the water treatment laboratory. - Participate in the development and implementation of goals, objectives, policies, and priorities. - Coordinate the organization, staffing, and operational activities for the water quality division laboratories. - Keep current on all Safe Drinking Water and Clean Water Act regulations. - Perform the more technical and complex tasks of the work unit. - Review, evaluate, modify, and develop testing methods and procedures. - Ensure compliance with water quality standards. - Conduct a variety of special tests, studies, and research concerning water, wastewater, or stormwater treatment. - Maintain complete and accurate records of all tests performed in the laboratory. - Prepare a variety of State, laboratory and operational reports and files. - Review laboratory reports to ensure compliance with appropriate Local, State, and Federal laws. - Respond to and resolve difficult and sensitive inquiries and complaints. - Provide general and technical information concerning water quality. - Perform various administrative and regulatory functions as directed. - Observe and report activity in and around the buildings and grounds for security and safety issues. - Participate in the development and administration of the water quality division laboratory budget. - Forecast additional funds needed for staffing, equipment, materials, and supplies. - Monitor of and approve expenditures. - Recommend budget adjustments as necessary. - Requisition and maintain inventory and records. - Provide staff assistance to the Water Quality Superintendent. - Prepare and present staff reports and other necessary correspondence. Required Qualifications and Skills: - Four (4) year degree from an accredited college or university with major course work in chemistry, biology, microbiology or a related field. - Four (4) years of laboratory experience. - Must have a Class 1B or 1C Operator-In-Training Certification for Water and Wastewater Operators issued by the State of Montana or must have the ability to obtain within one (1) year of employment. - Must be able to pass a pre-employment drug test and a State and Federal criminal background check. Preferred Qualifications and Skills: - Two (2) years supervisory experience. Work Schedule: Monday through Friday, 7:30 a.m. - 4:00 p.m. This schedule may vary based on operational needs. Salary: $34.3004 - $43.7313 per hour. Salary reflects Step 1 and Step 6 of a 7-step pay scale. Salary at hiring is dependent upon the applicant\'s training and experience. Equal Opportunity Employer.

  • Goodwill Store is seeking a Retail Assistant Supervisor. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the processing and retail store system. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks at hand and being prepared to move between assignments as priorities change. Must be cross-trained and assist in all aspects of retail and/or production operations. Requirements: - Must be available to work evenings and weekends. - Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. - Requires tolerance to extreme changes in temperature and humidity. - Ability to move independently or with reasonable accommodation within the facility and community. - Applicant must be physically and mentally able to perform all requirements of the job. - All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment. - High School Diploma or Equivalent. Easterseals-Goodwill is an Affirmative Action/Equal Opportunity Employer and encourages applications from the disabled, minorities, women, and veterans of the U.S. armed services.

  • The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division. This position functions as the administrative support supervisor for the regional office and all county offices within the region. This position manages regional support operations including office/telephone coverage, purchasing, expenses, case filing system, and monitoring and maintaining office supplies and equipment, regional vehicles, cell phones and office space needs. Responsibilities include ensuring fiscal documentation and database entries in the Child Adult Protective Services (CAPS) and Purchasing, Entry, Receiving, Query (PERQS) systems are accurate, complete and timely and providing CAPS expertise and support to field staff and the regional administrator. This position acts as an executive assistant to the regional manager and supervises eight administrative support personnel throughout the region. Why Join DPHHS Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. TheState of Montana\'s comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience. Qualifications for this Career Opportunity Knowledge of State and Division purchasing and requisition policies Knowledge of division-specific purchasing and payment systems (CAPS, PERQS) Ability to foster collaboration and provide effective supervision Ability to stay on task with numerous interruptions on a daily basis Meet minimum qualifications: o Two years college or vocational training in business administration, accounting, finance, office administration, human resources or directly related field o One-year supervisory experience o One to two years directly related work experience o Other combinations of education and experience may be considered on a case-by-case basis How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the \"relevant document\" box to ensure your attachments are uploaded correctly to your application for this position. Cover Letter – How has your education and/or work experience prepared you to be successful at this job? Resume References - Including previous supervisors Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. Additional Information This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy. Title: Administrative Support Supervisor (00483) Location: Billings Requisition ID: 24142903

  • “Average target compensation of $100K + uncapped incentives”

  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Job Details

Jocancy Online Job Portal by jobSearchi.