Customer Service Representative

Customer Service Representative

15 May 2024
Missouri, Helena, 64459 Helena USA

Customer Service Representative

Company :Highmark Inc.Job Description :JOB SUMMARYThis job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.ESSENTIAL RESPONSIBILITIES

Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

Other duties as assigned or requested.

EDUCATIONRequired

High School Diploma/GED

Substitutions

None

Preferred

None

EXPERIENCERequired

1-3 years experience in customer service or call center environment

Preferred

None

LICENSES or CERTIFICATIONSRequired

None

Preferred

None

SKILLS

Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

LANGUAGE REQUIREMENT (Other than English)?NoneTravel Requirement0% - 25%PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONSPosition TypeOffice-basedTeaches/Trains others regularlyRarelyTravels regularly from the office to various work sites or from site-to-siteDoes Not ApplyWorks primarily out-of-the office selling products/services (Sales employees)Does Not ApplyPhysical Work Site RequiredNoLifting up to 10 poundsRarelyLifting 10 to 25 poundRarelyLifting 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum:$16.75Pay Range Maximum:$24.08Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants NoticeReq ID: J242942

Related jobs

  • Locations - Billings, Bozeman, Butte, Great Falls, Helena, Havre, Kalispell or Missoula

  • Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience? Do you stream television and movies and enjoy animated films and tv shows? Are you comfortable writing and speaking to people in both English and French ?

  • Job Description

  • Job Description

  • [DNRC Logo.jpg] First review date is June 21, 2024 Department Overview: The DNRC Office of Information Technology provides quality, cost effective information technology for DNRC to fulfill its mission to ensure Montana’s land and water resources provide benefits for present and future generations. OIT provides network and client support, application development, data and systems management, and GIS development services, as well as coordinating department operations with the State Information Technology Services Division. Job Overview: / / This position is primarily responsible for the development and delivery of ServiceNow platform solutions for DNRC. Responsibilities will include: Development, modification, and delivery of software solutions (primarily in the ServiceNow platform, but may vary by project) Configuration and maintenance of the automated deployment infrastructure Project planning and requirements gathering Architectural design and implementation Quality assurance Ongoing maintenance, support and improvements The DevOps Engineer 3 understands the software development life cycle and understands the various tools used in CI/CD pipelines. The DevOps Engineer 3 works with other IT staff, supporting both in-house and COTS systems and works closely with agency stakeholders and external contractors in the development of software solutions. The position serves as an interface between functional users and technical resources, ensuring application architecture, design, implementation, deployment and management are aligned with business requirements while providing robust, scalable, efficient, and effective services that comply with state and agency policies. Essential Functions (Major Duties or Responsibilities):// Software Solution Development, Implementation, and Management Continuous Integration and Deployment Project Planning Other Duties as Assigned - Maintain currency in current technologies and best practices. Keep abreast of emerging technologies, standards, and practices. Analyze business needs and recommend solutions to OIT management. This position does not supervise. APPLICATION MATERIALS REQUIRED FOR THIS POSITION ARE:  Cover Letter Resume TIP: When attaching your resume, cover letter and other material, you must mark the attachments as \"relevant\". BENEFITS: o + Health Care & Benefits + Retirement + Paid Vacation, Sick Leave and Holidays For any questions regarding this position, please contact Becky Quick at 406-444-6673 or at Rebecca.Quick@mt.gov. This position is eligible for the statutory increase in July, 2024. MINIMUM QUALIFICATIONS (Education and Experience): Bachelor\'s degree in an Information Technology-related field. Four years of experience with software programming and software modification. Other combinations of education or experience may be substituted. Special Information: Candidates must be eligible to work in the United States. A valid driver\'s license is required with less than 12 conviction points in the most recent completed 36 months. Eligibility to Work: In accordance with the Immigration Reform and Control Act, the person selected must produce within three days of hire documents that show authorization to work in the United States. Examples of such documentation include a birth certificate or Social Security card along with a driver’s license or other picture I.D., or a U.S. passport, or a \"green card\". The State of Montana does not sponsor. Title: Service Now Developer - Software Developer 3 Location: Helena Requisition ID: 24141744

  • Job Summary

  • Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

Job Details

Jocancy Online Job Portal by jobSearchi.