Locations - Billings, Bozeman, Butte, Great Falls, Helena, Havre, Kalispell or MissoulaQUALIFICATIONS INCLUDE:
High School diploma or equivalent
Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability
If working from home, must have Spectrum Internet service capability to their home office location
Home office must be in a private location and free from distractions
Ability to report to a local service location within 30 minutes for emergency response needs
Authentic interest in delivering customers a solution based customer experience
Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations
Adept at documentation of all customer interactions
Ability to adhere to all company policies and procedures including customer confidentiality
Ability to demonstrate and maintain a good safety record
Ability to maintain composure in a fast paced environment
Good time management and organizational skills
Strong computer literacy including Microsoft Office Suite and other applications
Proficient typing skills
Ability to pass a drug test and a background check
DUTIES INCLUDE:
Adhere to company safety standards and the Code of Business Conduct & Ethics
Ensure all actions are consistent with NorthWestern Energy's values, mission and strategic business objectives
Ability to effectively respond to customer requests that result in customers feeling supported and valued
Provide customer account calculations and technical customer support
Assist customers with credit program information, customer aide and energy efficiency programs
Understand and explain rate information and bill calculation
Effectively respond to customer requests that result in customers feeling supported and valued
Objective to meet or exceed Contact Center metrics
Full-time or part-time positions.$19.00 - $23.00 per hour, depending on experience. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Programs; Life Insurance; paid time off starting on your first day, plus 11 paid holidays.Closes June 17, 2024.
