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IT TECHNICIAN 3 APPROXIMATE ANNUAL SALARY - $47,021.76 to $69,008.40 PAY GRADE: 30 For more information on benefit and retirement programs, please see the sections below.In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.JOB INFORMATION Work Type: Permanent, full time vacancies as they may occur in this geographical location.Division: Department of Taxation Location: Carson, Minden, Gardnerville, Genoa Job Class Code: 07.940 RECRUITMENT INFORMATION Announcement Number: 46076 Open to all qualified persons. Posted 01/29/2024 Close Date: 02/12/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 14 Days 0 Hrs 57 Mins The PositionInformation Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights.Answer all incoming phone calls. Run batch ops job(s) and troubleshoot issues including nightly batch operations. Work and dispatch incoming tickets to the correct parties. All things related to inventory including data entry into asset management system. Remote desktop troubleshooting for software issues and diagnosing hardware issues. Resolve users' PC issues such as operating systems, configuration issues, software, patches, windows updates, files, file directories and document any findings or solutions. New/ transferring/ exiting user accounts across systems including syncing sids, permissions, and attribute editing. Inventory, unboxing, tagging/barcoding, and preparing for delivery to end users, PDR requests, assist in creating PO's including all IT purchasing quotes and coordinating with fiscal. Adding users to printers. Regularly create or update documentation for systems, jobs, programs. Setup or assist with requested video conference meetings. Monitor technology systems and report issues to the technical lead and supervisor. Train and provide documentation to Taxation employees to further their understanding with our technology systems. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLETo see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/ClassSpecifications-70/ To Qualify:In order to be qualified, you must meet the following requirements:Education and Experience (Minimum Qualifications)Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience.Special RequirementsA State of Nevada/FBI background check will be required of the selected applicant.
A pre-employment criminal history check and fingerprinting are required.
This position has a 25% travel requirement.
This position requires being able to lift more than 40 pounds.
Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment1) Describe your desktop support experience. 2) Describe your experience with Microsoft Active Directory.INFORMATIONAL LINKS For more information about state employment, visit the following:Division of Human Resource Management: http://hr.nv.govPublic Employees Retirement System: http://www.nvpers.orgPublic Employees Benefits Program: http://pebp.state.nv.usMore Benefits Information: http://nvjobs.nv.gov/Applicants/EBREFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here:Email Direct Inquiries or Correspondence to:Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204TDD for the Hearing Impaired (800) 326-6868 Division of Human Resource Management Southern Nevada 555 East Washington Avenue, Suite 1400 Las Vegas, Nevada 89101-1046TDD for the Hearing Impaired (800) 326-6868 To begin the application process, click on the Apply button. Click Cancel to return to the previous page.
