IT TECHNICIAN 3 APPROXIMATE ANNUAL SALARY - $52,200.00 to $76,608.72 PAY GRADE: 30 For more information on benefit and retirement programs, please see the sections below.In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.JOB INFORMATION Work Type: Permanent, full time vacancies as they may occur in this geographical location.Department: Health and Human Services (http://dhhs.nv.gov/) Division: Health Care Financing & Policy Location: Reno, Sparks Job Class Code: 07.940 RECRUITMENT INFORMATION Announcement Number: 48480 Open to all qualified persons. Posted 08/14/2024 Close Date: 08/28/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 14 Days 1 Hrs 21 Mins The PositionInformation Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights. This opening is for an IT Technician III within the Division of Health Care Financing and Policy (DHCFP) Information Services Unit, in Reno, NV. This position acts as 1st tier support for the DHCFP help desk and is primarily responsible for responding to incoming DHCFP help desk calls and escalates issues to senior IT staff as needed. Performs routine maintenance on end user workstations; troubleshoots user hardware/software issues; Provides introductory/ongoing training to workstations users. Proficient in 0365 and related applications such as Teams, Outlook, OneDrive, Excel, Word. Assists users with video conferencing solutions such as webex, zoom, teams meetings. Assists with updating help desk technical documentation with direction from senior IT staff. Updates Divisions Intranet site (Ektron) and assist with purchasing requests for IT Operations. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLETo see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/ClassSpecifications-70/ To Qualify:In order to be qualified, you must meet the following requirements:Education and Experience (Minimum Qualifications)Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience.Special RequirementsA State of Nevada/FBI background check will be required of the selected applicant.The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment1) Describe your experience working in helpdesk environment.2) Describe your experience with Windows Active Directory.INFORMATIONAL LINKS For more information about state employment, visit the following:Division of Human Resource Management: http://hr.nv.govPublic Employees Retirement System: http://www.nvpers.orgPublic Employees Benefits Program: http://pebp.state.nv.usMore Benefits Information: http://nvjobs.nv.gov/Applicants/EBREFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here:Email Direct Inquiries or Correspondence to:Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204TDD for the Hearing Impaired (800) 326-6868 Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119TDD for the Hearing Impaired (800) 326-6868 To begin the application process, click on the Apply button. Click Cancel to return to the previous page.
