We are seeking a proactive and detail-oriented Cluster Reservations Manager to join our Auckland CBD Hub. This role is pivotal in managing our reservations operations and ensuring a seamless guest experience. The ideal candidate will be highly organised, people-focused, and eager to contribute to a dynamic and productive workplace culture.This role will be responsible for the Sofitel Auckland Viaduct Harbour, SO/Auckland, TRIBE Auckland Fort Street and JO&JOE Auckland reservations functions. A strong and adaptable leader will thrive in this role as they curate tailored guest experiences whilst seamlessly incorporating our different brand storytelling.Key duties include:Maintain PMS/GDS systems and any other online RES systemsEnsure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunitySupervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contactPlace bookings in rooms to maximise back-to-back bookings.  This also includes constant monitoring of room allotments and availability in the short and long termMaintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding AreaCoordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible with detailed communication to all departmentsCheck manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system Establish, in conjunction with General Managers, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.Develop working plans to meet targets; compare actual achievements against targets periodically; take necessary corrective action if not on target.
