About UsSouth Jersey Gas is a natural gas utility company that delivers safe, reliable, affordable clean energy to over 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, and Camden counties in New Jersey. At our core, we are dedicated to being a committed community partner, providing exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.At South Jersey Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.Position SummaryA career in Customer Meter Management involves the opportunity to support the daily meter communication process. This typically includes review and analysis of meter communication activity, identification of meter communication issues and coordination of relevant field orders. The Customer Meter Management team will assist with the company’s revenue protection efforts and will oversee and manage the company’s manual meter reading efforts. Maintaining data integrity of the Itron Open Way Collection Manager (OWCM) Headend system will be a primary focus, as well as, collaboration with external partners in support of company meter reading efforts.Essential Functions –
Report on data integrity controls of Itron Open Way Collection Manager (OWCM) Headend system
Monitor the health and performance of meter communication devices, troubleshoot, and resolve communication issues
Daily review of data discrepancies
Analyze, assign and manage field orders for meter read communication issues
Support company revenue protection efforts – theft of service, tilted meters, etc
Collaborate with cross functional departments regularly and effectively on department and company initiatives.
Build/maintain functional knowledge of responsibilities and systems to support participation as a SME on departmental and corporate projects and initiatives.
Perform other duties as assigned.
QualificationsRequired Background:
Bachelor’s degree with 2 years of relevant work experience in Customer Service / Customer Operations / Data Analysis
Master’s degree with 0 years of relevant experience.
Equivalent work experience may be considered in lieu of degree.
Preferred Background:
Degree in business management, administration, accounting, finance
Required Skills:
Strong Excel and Word skills
Ability to multi-task and handle pressure in a high volume, fast paced work environment
Strong organizational and communication skills
Must foster an inclusive work environment and value all aspects of diversity
Strong analytical and problem-solving skills
Must promote a positive team environment
Demonstrate(d) commitment to being innovative, accountable, analytical and reliable
Demonstrate(d) ability to adapt to new technologies
Explore the PossibilitiesSouth Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.Benefits Package OverviewSJI offers a competitive and comprehensive benefits package to eligible employees.The SJI “Total Rewards” Benefits Package include:
Flexible vacation, Paid Time Off, and Sick Leave package
Comprehensive Health, Dental, and Vision Insurance
Short-term and Long-term Disability Insurance
401(k), with generous company match
Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.Compensation Range:$56,250 - 90,000We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate’s qualifications, education, and experience.
