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Optum Home and Community, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs, while removing barriers to quality care. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable.Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in, while doing your life’s best work. (sm)The Triage Nurse/RN plays a critical role in patient care as an addition to the call center clinical team, working alongside the call center APCs (advanced practice clinicians) supporting patients with acute changes in condition as well as assisting with various administrative requests when appropriate.You will be responsible for assessing the needs of the caller and determining the next steps in patient care. Additional responsibilities may include support of patient outreach and engagement, patient scheduling and other administrative functions.You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. At this time we are looking for Registered Nurses that:
Hold a compact license in your state of residence OR licensed in two (2) states, with at least one (1) in the following states:
New York + any additional licenses
California + any additional licenses
Michigan + any additional licenses
Primary Responsibilities:
Provides clinical assessment and intervention utilizing the nursing process
Provides support and collaboration with Landmark staff to ensure favorable patient outcomes
Promotes a customer service-oriented approach to care delivery
Triage clinical calls and email requests
Warm handoff to advanced clinicians or physicians when appropriate
RN appropriate patient management including medication reviews and updates, medication questions, plan of care reviews, immunization questions
Collaborate with LM1 APCs, On call providers, longitudinal care team and community providers when appropriate
Required Qualifications:
Bachelor’s degree
Pre-existing Registered Nurse licensure with 2+ states (with no current/pending restrictions)
Preferred residence in a compact state, and licensure in compact states within 6 months
Ability to obtain licensure for non-compact states within 6 months
ER, urgent care or ICU experience required; preferred within the past 1-2 years
Thorough knowledge of professional nursing principles, nursing diagnosis, methods, and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications and narcotics
Proficient computer skills, able to troubleshoot, adapt, use multiple applications simultaneously, set up hardware independently
Proficient in telephone techniques including phone etiquette, interoffice, email, chat etiquette, and properly handling diverse calls
High-speed internet connection
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
